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Flight claims company sending threatening letters

edited 30 November -1 at 1:00AM in Flight Delay Compensation
949 replies 103.9K views
EmmaharrisEmmaharris Forumite
5 posts
edited 30 November -1 at 1:00AM in Flight Delay Compensation
Hi,
Hoping I've posted this in the right place, if not, apologies.
Bit of a complicated one. On return of a holiday to Costa Rica with Thompson we were told we were entitled to claim for a delay. Unfortunately although my stepmum was told to wait until we did it for her she went online and added all flight details to an online claims company she came across. ( Flight delay claims team. Based in Northants )
She filled in most info then they asked her to fill in a power of attorney form and she decided not to carry on online. She received an email saying thanks for signing up with us and called them a couple of weeks later to say she didn't want to go ahead as it was being dealt with by my brother. On the phone they said that was ok and that would be the end of it. Fast forward to recent weeks and she is recieving letters saying she owes them nearly £1600 for ignored reminders, the work they did processing the claim etc. The are adding interest daily and adding charges for random stuff and I have no idea what to do next. They won't discuss over the phone and say they don't take phone calls. Have emailed and they are pretty much saying tough luck pay up.
She hasn't heard anything from Thompson regarding the compensation but the two other people that claimed together officially with Thompson have had their money back already. ( no one knew she'd put any details in online as we all did ours with resolver )
It's all a mess and we have no clue how to sort it!
Any help or advice would be great.
Thank you.
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Replies

  • JPearsJPears Forumite
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    Looking at the details, even a basic search, shows this is a "business" located in a terraced house, not a legal firm as such and no obvious address or registered company information listed on the website.
    My suspicions would be that this is a try it on/scare tactic company of dubious business ethics, hanging on the coattails of more reputable companies.
    Have they provided evidence of the alleged work carried out?
    Like private "parking tickets", I doubt they will take this anyfurther ie to court as they don't appear, from what you say to have any claim they can substantiate.
    If you have an address then steps you can take are:
    1. Write a letter as a complaint, explaining the above in detail but keep it neutral. Say how you want the matter resolved ie close any account, remove any charges interest etc. See if a search of phone records/bills for calls made with dates times etc. Send recorded delivery so you have proof of posting and signed receipt.
    You could up the ante by making it an NBA, stating that you may take legal action for damages and distress if they continue to harass.
    Or leave that for a second letter if required.
    2. Notify Trading Standards.
    Come back here if no progress made.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Thanks for your reply. I did think the same, I have looked hem up and found nothing to imply that it isn't someone that is just trying it on. She has no record of her phone call, I've searched and can't match her phone records to anything linked to them.
    The most recent letter says she had had the money via someone else, I'm assuming they are referring to the fact that we've done the legitimate claim via Thompson. Trouble is that Thompson haven't replied regarding any of the names that she added to the claim on this company's site. I think she's stuck in the middle of both claims.
    We have emailed them a politely worded email stating pretty much what you recommended and then she received the letter saying she now owed more.
    I will email them and say we want proof of any work carried out and see what they say!
    Thanks again.
  • Alan_BowenAlan_Bowen Forumite
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    If you read their conditions you would run a mile, £25 for every email reminder. I wouldn't even waste your time responding, if she didn't complete the power of attorney, and that might be crucial, they have gone ahead (if at all) without authority. They can charge if you instruct them and then tell them to stop, but £1600 is ludicrous.
  • Tbh they sound ridiculous. I can't believe she even put any details on there! We are just a bit worried about ignoring as they have sent what looks like a small claims court thing. I'm useless at this sort of stuff!
  • JPearsJPears Forumite
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    A small claims court "thing"?
    If it is a summons, this will come direct from the County Court, not from the cowboys.
    If its from said company, this maybe their "legal threat"
    Post up a redacted (names and addresses, emails etc removed) for u to comment.
    If it is a small claims court summons ( I doubt it), you will need to respond, probably with a defense or even a counterclaim.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • It looks like a small claims letter from Northampton County Court Business Centre. Excuse my terminology!
  • JPearsJPears Forumite
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    OK. You have 2 weeks from the date deemed served (it will be marked on the summons) to respond/acknowledge
    You can then have another 2 weeks to respond more fully.
    You will need to decide whether to defend or possibly even put in a counterclaim (effectively you are then turning the tables on them).
    If you don't respond or keep to the timetable dictated by the County Court, the unethical company can apply for a judgement by default in their favour. You will then have to pay and they can enforce it with sheriffs or similar.
    You can apply for setaside of the judgement but this starts to get messy.
    Have you received any communication from said company thats states the letter is a "Letter before Action" or a "Notice before Action"? If not then that goes in your favour as they have not followed correct pre court protocol.
    At this point, a visit to the CAB might be prudent.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • She had a recorded delivery letter that I think was a notice of action. Sorry I posted and have popped out so don't have the paperwork at hand.
  • JPearsJPears Forumite
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    Then you need to follow the above and pretty sharpish.
    From what you have told us, a good defence should get the case thrown out.
    But this forum is for claiming flight delays, not defending against unscrupulous people that seek rip off the consumer in making a claim. (although some could accuse the airlines of exactly that). With that in mind, I would suggest you visit the CAB asap.
    Advice after the event is never useful but a recorded delivery letter shouldn't have been ignored....
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • Alan_BowenAlan_Bowen Forumite
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    Yes, it has clearly got much further than I thought when I gave advice yesterday. In the pack from the court is an 'Acknowledgement of Service' form. Sign this indicating you intend to defend the whole claim and send it back to Northampton. This extends the time for sending a Defence from 14 to 28 days and then get you and your Mum down to the CAB.

    If indeed she stopped before signing the power of attorney there are good grounds for defending it, but as we have seen in the last 24 hours, maybe your Mum did go further than she thought. Despite that, any claim can only be for work carried out, so put them to proof of any work carried out, I suspect there is none at all.
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