Future Energy Administration

Jarvy73

Another frustrated ex-Future Energy customer here. I was in the process of moving suppliers when they went in to administration. The switch went through early Feb.
I received my letter from CDS on 20th June, stating I owed £169 based on their estimate. I rang and advised that they'd used the wrong rates and that I had actual readings to more accurately calculate a final bill. My estimate is I may owe about £20. They said they'd recalculate and issue a corrected bill. All good (I thought).
As I'd heard nothing I rang again on 20th July. They advised they were awaiting advice from the administrator before issuing anything.
Today I've received a letter via e-mail, again stating I owe £169. Tried to ring, but can't get through.
It's worrying that some people may have paid based on CDS (over) estimates and that no one seems to be responsible for checking what they are doing.
I'll keep trying to contact them and will update if I hear any more. I won't be paying them the amount they've calculated.

Mick_Summersby

I got a bill from them that was actually correct.
The problem is that I can't pay it as the sort code and / or account number on the letter is incorrect.
You cannot get through on their 0116 296 1438 number and they don't reply to emails they advise you to use.
It is quite worrying having to do a financial traction with a company that obliviously has no idea how to run a business.
I have been trying for 2 weeks solid to engage with them and actually pay them some money !!!
At someone point I will have to give up and at a latter date I assume they will send me a threatening letter.
It's a disgrace

CIS

Mick_Summersby wrote: »

I got a bill from them that was actually correct.
The problem is that I can't pay it as the sort code and / or account number on the letter is incorrect.
You cannot get through on their 0116 296 1438 number and they don't reply to emails they advise you to use.
It is quite worrying having to do a financial traction with a company that obliviously has no idea how to run a business.
I have been trying for 2 weeks solid to engage with them and actually pay them some money !!!
At someone point I will have to give up and at a latter date I assume they will send me a threatening letter.
It's a disgrace

I paid the final requested balance a month ago and got a text message today stating I had to call them regarding a unpaid balance. Seems that they are unable to actually deal with payments etc...

robinlane569

My situation rumbles on, they recalculated and said I owed £97 not £117. I questioned this again as to why their figures were different than Future Energy despite using the same reading. The final conclusion was that it would be sent back to the administrator in dispute. This was July 24th.

Today I get another CDS letter asking me to contact them urgently about my debt of £117 (not sure why this has gone back up fromthe £97!!).

I'm sick and tired of this now, I'll happily join a group effort but who do we turn to, no-one (Ofgen etc...) seems to want to take any responsibility for this mess.

totalguitar

robinlane569 wrote: »

My situation rumbles on, they recalculated and said I owed £97 not £117. I questioned this again as to why their figures were different than Future Energy despite using the same reading. The final conclusion was that it would be sent back to the administrator in dispute. This was July 24th.

Today I get another CDS letter asking me to contact them urgently about my debt of £117 (not sure why this has gone back up fromthe £97!!).

I'm sick and tired of this now, I'll happily join a group effort but who do we turn to, no-one (Ofgen etc...) seems to want to take any responsibility for this mess.

I got an email from CDS today too. I haven't decided how to respond or if I will respond at all as my previous questions about the amount I allegedly owe, which is massively over-calculated, have not be answered or responded to at all. I will see them in court before I ever pay an estimated bill.

Dawsa101

My first letter to CDS:

I was a little bemused to receive a letter today (09/07/18) from yourselves with a date of 28/06/18 on behalf of RMS asking for £281.04.
For your information I actually left my contract with Future Energy
over 12 months ago & joined Avro energy on 15/06/17. When I was still with Avro, I became aware In January 2018 Future Energy had gone in to receivership.
Soon after I received a letter from a company called Green Star saying they would be my new supplier? I contacted Green Star & explained I was with Avro Energy, the lady I spoke to said to ignore the letter & they would update the account according .
You can obviously understand my amazement when I receive a letter (over 12 months later!) on behalf of Future Energy Receives stating I still owe £281.04!
I would like someone from your company to explain why this letter was sent out asking for payment when it has been over 12 months since I had anything to do with Future Energy?
I have discussed this briefly today with **** *** & she had asked me to send you an email stating the above facts. I have also included an opening account e-mail from Avro dated 16/06/17.
If you require any further details please contact me via e-mail.

(No response)

Second letter to CDS (following another demanding email)

To whom it may concern

I HAD contacted your company on the 9th July 2018 & was instructed to send an email to a ************ (please refer to below e-mail) This has to date remained unanswered, I would like to point out yet again it has been well over 12 months since I have been with Future Energy & have NEVER been asked until now for any additional monies. I also included an opener no account from Avro energy which showed my start date (after Future Energy was 16/06/17!! This has been way over 12 months. since I had any involvement with Future Energy I do not expect to receive any further correspondence from yourselves asking for payment .
As you did not reply to my last emailI would be most grateful i do intend to seek legal advice if necessary due to the time scale of your request. I (without prejudice) do not believe it’s normal practices to warrant any request for monies over 12 months, especially if it is in the the fault of supplier.
I look foreward to your reply.

___________________________________

As mention by another affected customer on this forum, can we as a group not agree to nominate an energy lawyer to act in our behalf? Or how about starting a private Facebook group?
This should NOT be allowed to happen in the UK ! Demanding monies that do not belong to anyone surely should be deemed ‘obtaining money by deception’

lala2018

I'd be interested in joining forces, anyone else? Another thought, Watchdog might be interested??

Dawsa101

Great idea, I’d be up for that!

Finn65

I left Future Energy when I moved house in November 2017. At that time the Future Energy call handler informed me that I had a credit balance which would be repaid and that if I kept the direct debit instruction open, they would refund me via that route. As I worked abroad I did not notice that Future Energy then billed my direct debit again in December and January, including one day before they went into administration.

Chasing progress led me to speak me the administrators, where the very helpful lady informed me that my refund would be processed automatically once they got through the records. Months later I received a bill, referring me to contact CDS if I had any concerns. As this bill did not show any of the payments that I had made, I sent an email, with proof of payments from my bank, showing that Future Energy actually owe me money. I received a reply from a lady at CDS who has displayed nothing but incompetence and hostility since. Last week I received a letter asking me to contact CDS as a matter of urgency but, as others have found, no one answers that telephone.

Resending the proof of payment resulted in an emailed reply to state that she would not enter into any further correspondence. By sending proof of payment I have given them the opportunity to avoid the embarrassment of taking this issue further, but the CDS representative appears to be so inadequate that they cannot even recognise that opportunity.

I am now about to register with the administrators as a creditor, and I would be very interested in entering into any group effort. It appears that CDS do not have the capability, or the staff, to resolve these issues.

lala2018

I've tweeted Watchdog to see if they'll take this on, anyone else on Twitter feel free to add weight to our fight😊

I can't post a link or screenshot for some reason (New user?!) So here's my Twitter ID - laurao1515