Future Energy Administration

Bill_laurie

I have been trying close out this matter with CDS but are not getting very far.
I have an an email from FutureEnergy dated 23rd January, stating that my account was £27 in arrears.
I received a bill from the administrators almost 6 months later claiming I owed £322. This is based on there assessment of my usage, not my meter readings, which they have as I had a smart meter.
This can't be correct, s this something the energy ombudsman can look into ??

Bill_laurie

I have contacted the ombudsman this morning, and they say they can't help in this matter.
They can only help where FutureEnergy owed customers money.
I phone Grenn Star Energy this morning to query the opening balance on my meter readings, as they didn't match the ones I sent in.
Surprise suprise the initial readings on the meters were supplied to Green Star by Ofgem.
So the information on final readings is available out there, so check your initial Green Star bills.

I agree watchdog, Martin Lewis himself, and ripoff Britain need to be made aware of this, it effects about 10,000 customers mainly n the North East and Yorkshire

Dawsa101

My Update:

I have received another email from the CDS vultures today headed ‘THIS IS NOT A CIRCULAR’ & asking me to contact them as a matter of urgency!! Ha ha ha ! Well if anyone from CDS or RMS or any other company connected to the recovery agents are reading this..... please- please- please answer your phones & check your e-mails, you complete scammers!
I’ve lost count how many messages I’ve left you, not to mention numerous long informed emails, explaining that you are wrong.
Here’s my top tip for future energy administration:
1/Answer your phone & e-mails & you have a better chance of collecting any disputed balance.
2/Ignoring genuine hardworking people like myself makes me not wat to pay you more.
3/ I would rather have my day in court with you all! You absolute bunch of inept vultures!

rocket_llama

Hi Guys,

I received an email on August 23rd this year to say I owed £170. The letter attached was addressed to my letting agents office, and the it said the bill was for 'the above address'. :huh: Furthermore we'd moved out of that flat in August 2017 and had paid our final balance, so I am confident I owe nothing.

I replied asking for a breakdown of the bill but received no response, so I assumed it was a scam. I waa sent another, identical email last Thursday, but based on the conversation here I am worried proving I owe nothing is an impossible task.

What am I supposed to do in this situation? I'm not paying what I don't owe but I don't want a black mark on my credit record if I can't get in touch, however on the other hand I am not sure I should be worried, since it sounds like they aren't organised enough to take action against anybody. :money:

On another note: I am not surprised CDS are pulling numbers out of thin air as FutureEnergy have tried to overcharge me by more than 7x what I owed in the past and every time I had a week+ long argument with condescending customer reps who couldn't do sub GCSE maths and calculate my bill without my handholding and written calcs! :mad::mad:

charliegolf

I also contacted the ombudsmen before I got my thing sorted out with CDS and they said there was definitely something to be looked into with the way this was being handled and to send examples of bills and demands etc.
I also sent them a link to this forum.
Probably work everyone else who feels they've been treated unfairly doing the same.

squirrelz

I've just spent ages calculating my usage and payments, and think we actually owe more than CDS are asking for with their estimated amounts

BillyBarker

Just received a further demand today (01-Oct) from CDS after responding to their same one of last month (31-Aug) and after a protracted email exchange with them (mid-Jul) giving firm evidence that it's actually me that's owed money not them.

How do I make this stop before I get a bad credit rating and have debt collectors banging on my door?

Bill_laurie wrote: »

I have contacted the ombudsman this morning, and they say they can't help in this matter.
They can only help where FutureEnergy owed customers money.

Sadly not, I've raised a case and spoken to them at length. Future Energy owed me money but the ombudsman won't help and have rejected my complaint.

charliegolf wrote: »

I also contacted the ombudsmen before I got my thing sorted out with CDS and they said there was definitely something to be looked into

They've changed their minds then because as of today it appears that they've completely washed their hands of it.

ascaley

I’m still receiving demands for payment, despite them notifying me via email that they owe me money!

Surely there must be someone regulating this or a body we can complain to? Or do we have to take the company to court?

Michelle0042

I am having all the same issues with CDS & RMS UK, neither company are very helpful on the rare occasion you can get through. I have just messaged watchdog after seeing all your posts, hopefully if there are enough of us consumers with complaints they will look at trying to get some answers for us. I was told by FE in January I was in credit. Green star was paid the credit & then they took it back. Something is seriously a miss with the way in which this all being handled. I think if I don’t get a resolve shortly I may look into paying a solicitor to take action myself. ��

Dawsa101

Eventually after months of trying someone actually answered the 0800 number! After giving them all my information (4th time!) I received an email today with a recalculated figure ( they used my calculations not theirs) originally £281 down to £174!
I was just wondering if anyone on this forum had actually offered a lesser amount that has been accepted by CDS? I’m thinking of offering £120 (in good faith!)
Any advice from someone in a silmilar position would be appreciated, thanks.