Future Energy Administration

brewerdave

DaveA_1 wrote: »

I’ve just received a final balance statement from CDS Global and would urge everyone to closely inspect there statement. Apart from wrong tariff info (which brings my balance down ) there is a glaring basic error on my gas consumption.
Opening meter read 719 kwhr
Closing meter read 2646.099 kwhr
Simple subtraction sum and they get 21623.299 kwhr for my consumption.
Should be 1927.099 kwhr, a massive difference.
For info my opening and Closing meter readings are correct on this statement.
So, from apparently owing them £255.08, they actually owe me £430.63

Not sure that you are correct - gas meters read in either cu metres or 100s cu ft of gas NOT KWH DIRECTLY .
Assuming that you have a metric meter then you have used 1927 cu m - you have to convert this to kwh -the approx conversion is 11.2, so leads to 21582 kwh approximately -not far off their figure of 21623kwh.

northern-g

Adding another to the list of this shambles of a company/process.

I am being chased for £635 based on absolute guesswork!! I have all my bills and correspondence from/to "FutureEnergy".

The tariff name is different to the one I was on, is there any way to see the different tariff rates they had?

Bienchen

I left future energy 26 January as they had increased their prices one too many times over the 1.5 years I had been with them. I had paid every single invoice. Now I received a letter with the future energy logo and CDS address details claiming that I am owing £200 half based on estimates half stating that they have no idea at all how much I had used. When I swapped provider I had to send readings. Following the letter I emailed *Removed by Forum Team*/CDS who said I would need to prove the date I changed provider and how much I had used. Surely this can't be the correct process - as an energy provider you will have meter readings from your customers, these should have been sent to the debt collectors who then can base their claims on correct details. Where is the protection of the consumer against claims like this?

Update 24 October 2018: I have been emailing CDS several times but received no replies, in the end I rang them, provided the actual meter readings and the tariff I had when joining. I also mentioned that I was recording the phone call and asked for all the data they are holding about myself according to GDPR regulations - I really wanted to find out which data they actually have. This morning I received an email that I'm in credit: £300. If you have a similar problem, be persistent.

Hopejack

I totally agree, there is no protection at all here, they are just making it up as far as I can see!

Ofgem promised us protection but have done nothing as far as I can see. I’ve tried to contact them to discuss and it’s just an automated system which puts you onto the citizens advice who really were no use. They simply told me to complain in writing to CDS which I have done.

I contested my balance on 25 June and I’m still waiting for any acknowledgement that they are going to review. They blame the administrators (RSM) and Green Star, the administrators blame CDS etc.

I just don’t get how this can happen. I don’t even have meter readings that they’re basing the amount on! I have my own readings - I was on SMART meters so they clearly have the data somewhere.

I really don’t know what to do next? To me it’s the principle of it all rather than the amounts involved. Taking someone’s credit but not being transparent about it is not on.

So, what can we do about it? Anyone legal here who can help? I’ve asked for copies of my account under my rights from GDPR but where do you refer it if they don’t comply. The issue is there are 3 organisations involved and it’s hard to decide where to go with it!

BillyBarker

northern-g wrote: »

is there any way to see the different tariff rates they had?

What I do know is that their Variable Tracker was 25p/day +12.6p/kWh Elec and +2.3p/kWh Gas up to 5 July 2017


Then 25p/day +12.8p/kWh Elec and +2.6p/kWh Gas from 5 July 2017


This is very important for anyone trying to make sense of CDS's statement. They have said "as a gesture of goodwill" they are basing their charges on the tariff we joined on.


However they used the post-5 July figure for the whole of my calculation i.e. including all my usage preceeding 5 July.

northern-g

Update:

I calculated my actual balance to be £130 based on actual tariff and usage, and they immediately accepted and sent a link to payment gateway. Feels like they are just chancing it to be honest.

I will pay the £130 as it is the amount I owe, but to originally claim £635 is crazy.

strollingpaul

Try getting a demand for £898. Gas meter readings provided, but unverified and electricty meter readings listed as unavailable and estimate based on industry standards. (Odd as readings for gas and electricity would have been supplied by me via the same route at the same time!)


I can't see how there's any justification to suggest I oew that much, based on complete guesswork! - Fuming!!!

Dmcapner

Hi
I too received a bill yesterday. I left future energy in November 2017 and though they had my electric they never took my gas - the reason I left. I have dozens of emails from them apologising and my gas bills from first utility- when according to my bill I was with them. My bill for gas is £370 and all on estimated readings. I have all this evidence to submit to them but when I email them they keep replying look at the attachment which is a picture of cds global with no email address on or contact details. I am very worried about this. Please can someone share an email address that they have contested their bill with and one they have actually got a response from- feel like I'm banging my head up a brick wall. Thanks in advance.

Hopejack

Dmcapner wrote: »

Hi
I too received a bill yesterday. I left future energy in November 2017 and though they had my electric they never took my gas - the reason I left. I have dozens of emails from them apologising and my gas bills from first utility- when according to my bill I was with them. My bill for gas is £370 and all on estimated readings. I have all this evidence to submit to them but when I email them they keep replying look at the attachment which is a picture of cds global with no email address on or contact details. I am very worried about this. Please can someone share an email address that they have contested their bill with and one they have actually got a response from- feel like I'm banging my head up a brick wall. Thanks in advance.

Try this although they are still not reviewing my account. I did at least get a reply from them on it.

futureenergy_admin@cds.org.uk

I don’t like the way they’re saying it’s the administrators who told them what to charge when the administrators say it’s not. They sound very unscrupulous!

robinlane569

I got my letter today saying I owe £117.

Gas looks ok but electricity is an estimate and is massively out. I have my bill from Future Energy from 25th January which shows meter readings for both gas and electricity were received by Future Energy. The bill indicates around a £50 credit.

I contacted CDS by email and was just sent a letter to contact Green Star. I'll try that and see what happens.