BT price increases September 2018

JJ_Egan

StevieJ wrote: »

I thought it was 30 days from the original email to break the contract?

Yes deadline as in last day to get the email/ 30 days notice before price rise .
Get email on 12 Aug and you have 30 days .

AndyPK

just phone up and cancel giving price rise as the reason.

They say they sent you the email remember!

mije1983

SnowTiger wrote: »

Rejoined BT for broadband and phone when I moved six weeks ago. Currently paying £35.99 for 18 months.

Already received (and used) their £130 gift card incentive and have £85 from TopCashback sitting in my bank account. :beer:

Can I really dump BT only two months in to an eighteen month contract with no penalty for what are, in my case, some insignificant price changes?

Copy of email.

I had the exact same email. Rejoined at the beginning of June and the only thing changing for me is call costs. As I never use the landline for calls, it won't affect me, but still won't stop me looking for a better deal in the next 2 weeks to bring in more new customer offers and cashback!

JazzyK

spenderdave wrote: »

Looks like you need to look at your spam folder...

I always check my spam folder daily- nothing in there. Great suggestion though...

JazzyK

boatman wrote: »

Yes it is.

The only thing you can say is that you were not informed and then its up to BT to prove it, keep at them to send the original email, if they can't, use the link on this page:


or get on to the executive office.


You

Many thanks Boatman- I have asked repeatedly for the email to be forwarded to me. Every time, this request has been ignored in their email responses back. No surprise there, so I will escalate this to seek a resolution

[Deleted User]

mije1983 wrote: »

I had the exact same email. Rejoined at the beginning of June and the only thing changing for me is call costs. As I never use the landline for calls, it won't affect me, but still won't stop me looking for a better deal in the next 2 weeks to bring in more new customer offers and cashback!

Are you sure that you and @Snowtiger are eligible for leaving without ETC's if you've had no rise in the BB or LR charges?

mije1983

Colin_Maybe wrote: »

Are you sure that you and @Snowtiger are eligible for leaving without ETC's if you've had no rise in the BB or LR charges?

I can only go by what the email said, but it says I can. Haven't spoken to them yet though as not found a deal to move to.

AndyPK

So your going to risk staying with them with a them just because u don't have an email?

mpet

Is there a number to call on the emails/letters. I still haven’t received mine yet, so was going to call next week and didn’t want to go ‘round the houses’.

Al_Ross

Can you let us know what they say,as I not had an email either.