BT price increases September 2018

johnbhoy10

Dawn1966 wrote: »

Why bother with an agreed amount of months in a contract then if they can change it when they feel like it. What a waste of their and my time, and money, in renegotiating the same deal I was already committed to.

What?????.....have you read any of this thread??.........most people are getting it cheaper, including me, with not a lot of effort!! If you don't like the service it's a get out of jail card and leave now or suck it up till the end of the contract and then do it!!

ehosin

shocked to discover almost £35 DD deduction compared to usual £29.99 for fibre plus weekend calls - 18 month contract taken out in Dec 17

Received no email or post notification of impending price rise so assumed would not be affected

Have contacted BT today who said that price rise notification email was sent out on 26 June (I had received no emails from them) and that as window to cancel penalty free has passed I am bound by contract until June 2019

They have escalated it to the policy complaints team or such like who will get back within 7 working days

Does anyone have any advice for challenging this price hike?

JJ_Egan

You could read the thread and see identical emails .
But the Price Rise was well known posted on these forums posted on BT web site posted on BT billing .
MSE newsletter carried it multiple times .


Do you know what email adress BT have as your contact ??
One poster had an old email adress no longer used as contact .

ehosin

Thanks for your response. My email address on file is the correct one. Does anyone have any advice for challenging this price hike?