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MSE News: Sainsbury's credit card customers still unable to see their recent transactions

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  • TadleyBaggie
    TadleyBaggie Posts: 6,431 Forumite
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    It doesn't appear to be a general issue, it wasn't working for me in June but has been fine ever since.
  • Bowsa
    Bowsa Posts: 114 Forumite
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    I'm still having issues, with very little response from sainsburys and no idea as to when this will be resolved
  • sausage_time
    sausage_time Posts: 1,136 Ambassador
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    Seems to be broken again for me. Can't view recent transactions.
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • Paul_Herring
    Paul_Herring Posts: 7,481 Forumite
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    sausage_time wrote: »
    Seems to be broken again for me. Can't view recent transactions.

    Seems to be working as normal for me.

    Slow. Unintuitive. Lacking transactions for cards that have been lost/replaced. But recents are available.

    So still normal here...
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • sausage_time
    sausage_time Posts: 1,136 Ambassador
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    This is turning into a joke. I still can't see or search recent transactions. And today I can't download my latest statement! All I can see is the balance, and that does not match my expectations.
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • Paul_Herring
    Paul_Herring Posts: 7,481 Forumite
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    Look forward to getting a letter off them telling you they're forcing you into paperless statements unless you change it back, and when you go online to do so, you'll find that "you're still on paper statements..."
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
  • george4064
    george4064 Posts: 2,892 Forumite
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    I can view recent transactions, but unable to generate any full statements... Hope it gets fixed soon.
    "If you aren’t willing to own a stock for ten years, don’t even think about owning it for ten minutes” Warren Buffett

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  • philadollphia
    philadollphia Posts: 6 Forumite
    They've changed to paperless statements this month. I've had the email saying I can view my statement online, but their system keeps crashing. Obviously they haven't allowed for the sudden spike in traffic on their website. Wish I'd kept to paper now - I can't view my latest statement at all.
  • sausage_time
    sausage_time Posts: 1,136 Ambassador
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    It's broken again - I can't view recent transaction on-line. Unbelievable!
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
  • sausage_time
    sausage_time Posts: 1,136 Ambassador
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    And relax. Working again this morning. Up and down like I don't know what!
    I’m a Forum Ambassador and I support the Forum Team on the Credit Cards and Budgeting & Bank Accounts boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
    All views are my own and not the official line of MoneySavingExpert.
This discussion has been closed.
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