MSE News: Sainsbury's credit card customers still unable to see their recent transactions 22 June 2018 at 11:08AM in Credit cards 26 replies 5.9K views

Former_MSE_Megan_F

Sainsbury's credit card customers are still unable to see their recent transactions, five days after a system update - and there's no end date for when the problem will be fixed...

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'Sainsbury's credit card customers still unable to see their recent transactions'

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tuggy12

They must have subcontracted the update work to TSB

TadleyBaggie

It seemed to be working again on Saturday morning.

Yorkshireman99

TadleyBaggie wrote: »

It seemed to be working again on Saturday morning.

I gave up by then as they had clearly lost control and there was no sign of a fix. They offered me £20 nit to cancel. What a shower. I shall stick to my Barclaycard and Amex in future.

Paul_Herring

Yay. I have access to recent transactions again. However, in a world where Sainsbury's exhorts me to go paperless every time I log in, and refuses me access to statements on a stolen card, are now refusing me access to statements on my current card...





Time to look for another credit card I think.

Edit: Ugh - bad user interface there - there are statements, they're just not called statements. They're called 'older transactions.'

Ignore this.

scottishbank

I am still waiting for my June paper statement which usually arrives around 20th of each month.
Anybody else in the same boat please?

Phillotom

Yes I am still waiting for my credit card statement, usually 20th to 22nd of the month. So your not alone.
I telephoned the Sainsburys Bank number and after going through all the options was cut off twice, when trying for the third time I was on hold for 25 minutes before finally getting to speak to someone.
They said that they will send a new statement by Business Class post (sounds more impressive than saying second class post, I suppose), but it takes up to 7 working days.

sausage_time

Seems to be back down again today. If I try to look at recent credit card transactions:

Sorry there has been a problem
Unfortunately we were unable to complete your requested transaction. Please try again later or call us free on 08085 40 50 60.

Useless!

Anthorn

Yet more confirmation of the Fintech objection to legacy systems and insistence of new systems built from the ground up.

sausage_time

sausage_time wrote: »

Seems to be back down again today.

Still down! No apology on the web site, nothing. Pah.

Bowsa

Months later and this is still an issue, I’ve no idea how to proceed with this