Tesco banned me!

uktim29

Wig wrote: »

How rediculous for someone with that attitude to customer service, should be a mystery shopper!
:rotfl:

Surely the point of a mystery shopper is that it should be a normal member of the public, not someone who considers themselves some authoritative opinion on service superior to eveyones else's or some wanna be trading standards officer.

Poppycat wrote: »

A bad company doesn't listen to its customers as is the case with Tesco's.

Well how did a bad company become number 1 at what it does?

Contains_Mild_Peril

Unhappycustomer, I would keep an eye out for Tesco advertising for their online delivery service. Since you have made it clear that your problem is with their failure to deliver fresh food in good condition as per their own stated claims, and they have made admitted that they are unable to meet those standards of service, any advertising from then on which claims they are willing and able to do so would be misleading and should be reported to the Advertising Standards Authority as such.

unhappycustomer_4

uktim29 wrote: »

Surely the point of a mystery shopper is that it should be a normal member of the public, not someone who considers themselves some authoritative opinion on service superior to eveyones else's or some wanna be trading standards officer.

Well how did a bad company become number 1 at what it does?

If Timmne's attitude is representative of a "normal member of the public" (whatever that is??!!) then we're all in trouble.

IMO They became number 1 because they didnt always do business the way they do now. When I worked for them (almost 10 years ago) I got the impression that customer service was a high priority but they seem to have forgotten where thier wealth and power come from.

Wig

uktim29 wrote: »

Surely the point of a mystery shopper is that it should be a normal member of the public, not someone who considers themselves some authoritative opinion on service superior to eveyones else's or some wanna be trading standards officer.

A mystery shopper is supposed to check a company is doing what it says on the tin. OP had only told Tesco they were not doing what they say on the tin. And Timmne agrees they should be banned for telling Tesco they are not doing what they say on the tin.

Poppycat

Well at one time many years ago they were the shoppers champion, they got bigger, greedier , cocky and exploitative but they arent the only ones

In my home town in the 90's they did exploit because they were the only large shop in town and they have 3 stores, prices went up when they bought Hillards which was the only other shop.

Now I seen two new Tescos express in town and both are terrible to live near, how they got planning permission is beyond belief

Becoming number 1 doesnt mean they are the best only they had good business sense and or exploited and bullied suppliers but they are not alone

uktim29 wrote: »

Surely the point of a mystery shopper is that it should be a normal member of the public, not someone who considers themselves some authoritative opinion on service superior to eveyones else's or some wanna be trading standards officer.



Well how did a bad company become number 1 at what it does?

Timmne

:rotfl: I love the over-use of soap boxes on this thread!

My 'Attitude' is great, but thanks for caring about it. My 'Business sense' is also pretty good, hence my profitable, successful business.

Not sure why there are still people bothered about this thread anyway - surely everyone's made their point and it's now turning to complaining about my attitude as these people feel their side of the discussion's a little too weak to bother making.

Let's be honest - can anyone on here seriously say (hand on heart type thing) that if they ran a business and someone complained, week in, week out about something they try their hardest to fix that they would continue to bother trying with this complainer? I doubt it - and if you reckon you would, my guess is that you don't have any customer service targets in your job or enough work otherwise.

Wig - where you said "Timmne agrees they should be banned for telling Tesco they are not doing what they say on the tin", I completely disagree - everybody should complain if they have something genuine to complain about. If these people experience a second problem then complain, but probably not use Tesco again. To do it a 3rd, 4th, 5th etc time is just stupid - at a guess, at about the 3rd complaint this customer would have been picked up and 'adopted' by a manager. If the manager makes sure every complaint is dealt with professionally and properly each time then there apparently isn't a problem, until the next time the customer orders, when it all starts again. You're wrong on the idea of me being the wrong person for Mystery Shopping. I'm clearly a better person than some on this thread due to obvious objectivity. I see you and a few others have adopted the "Oh quick, a chance to moan about Tesco!" view and would have stuck up for OP whatever the circumstances!

unhappycustomer, I'm at a loss for things to say to you - I can actually picture the sort of person you are, and I bet it's the sort that my girlfriend has to deal with every day - with the guilty until proven innocent attitude that expects a company to sing and dance at your every command, until you feel you're getting the right service, regardless of the fact you probably had good service to start with.

My original estimation stands - people that are sticking up for the OP are obviously anti Tesco (probably without knowing any proper facts) or as uktim29 says, wannabe trading standards officers who believe they are anything more than a waste of time to the companies they're dealing with.

Wig

Timmne it is clearly you who is not using the facts as presented in this case. If each complaint was valid and it would appear that each one was because OP got the refund due. Then your comment about Tesco trying their hardest to fix the problem and OP being adopted by a manager, gives a false image on this case. If OPs orders were subsequently dealt with by a mangager and they still failed to do what they say on the tin, that would be even worse.

You are the one slating the OP and basically calling OP a liar without any knowledge of the facts.

Nevermind "a few cards short", you're only left with two cards and they're both jokers.

unhappycustomer_4

Timmne, Sorry to lower myseft to your level and resort to name calling but If you cant see the irony of this then perhaps you are the "stupid" person.

I was happy with the service I recieved from tesco except for a small fraction of the items I bought arriving damaged or with a very short shelf life. What I wasnt happy to do was to pay for items that were damaged or almost out of date hence the calls to their helpdesk. Tesco didnt bother looking at the facts and just wrongly assumed that I was a seriel complainer. Now you are trying to make a point based on the same unfounded assumption that they made.

Whats worse is, as Wig said, is that you are clearly not looking at the facts presented in this thread. Instead you seem to be making you own facts up in order to argue your case. Im sure anyone with half a brain reading this thread will realise this and disregard your opinion.

Soubrette

I recently preordered the Harry Potter book from Tesco Books online to arrive on publication date. It did not arrive, I waiting four days (trying unsuccessfully to not find out any plot :mad: ) and having to pass the buy a Harry Potter book for £5 offer in store.

After 4 days I complained and asked if I could have a £5 discount to make up for not having my book and now knowing some crucial plot lines. Tesco Books said no and I said I wasn't going to use them again and cancelled my order. Tesco books sent a nice email purporting to be from a senior manager explaining in some detail why they wouldn't compensate me which I deleted as I don't intend to use them again. (Although the irony that the woman writing the email probably spent more than £5 worth of her time composing it did not pass me by )

I will never use Tesco books on line again and I complained bitterly to anyone that would listen (I was very disappointed )

I am valueless to them - I can't be bothered to enter into a long exchange of emails, I can't be bothered to explain why a nominal gesture from them could have changed me from an unhappy to a happy customer, I can't be bothered to continue shopping with them at all.

The OP is much more valuable - they are prepared to keep plugging on, they are prepared to point out where things are not happening in the way they are supposed to (for free - Tesco presumably pay a whack load of money to mystery shopping companies for the same info). The best thing for Tesco, once they put their problem right, the OP is happy to use them again.

If Tesco believes someone is a serial complainer then they should always pick up the goods that are being complained about and ensure that a note is made against the complainer as to whether the complaint was valid (or not).

People like me - useless to Tesco, people like the OP - valuable feedback.

Sou

unhappycustomer_4

Good point well made Soubrette