Tesco banned me!

Poppycat

I agree, how anyone can call that a living wage any more.

Wig wrote: »

It is a pittance, minimum wage is under £11,000 a year, that is a pittance wage in my book. ALDI pay all their staff a minimum of £7.40/hr

Horace

OP should take things further by writing to Tesco HQ because there is no excuse for rudeness. I am at a loss to understand though why he/she has put up with bad service for so long and continued to use their online service.

Instead of buying meat etc in places like Tesco try your local butcher (the best one usually has a queue outside the door) as the meat will be fresher, they know where its come from etc. Same goes for fruit and veg - buy them locally.

I used to be a fanatical supermarket shopper but now go to the nearest village to buy meat, eggs, fruit and veg. I occasionally go to my local Co-op for milk, cheese and washing powder as well as trotting off to Lidl to buy tinned tomatoes, ravioli and the occasional household implement. Try going to your local shops - its not a drag it can be fun plus you get to know folks like the butcher who can be friendly, giving advice and sometimes better cuts of meat.

zappomatic

vickypink wrote: »

Its not minimum wage, Tesco are the highest paying of the supermarkets. With a brillant package included.

Are you being sarcastic? Tesco certainly don't offer the worst pay and benefits but they are nowhere near the top of the league. For example a large proportion of their staff have to pay full retail price for their lunch. When you're on retail pay subsidised meals are quite a useful perk.

Having to wait a year for a measly 10% discount is rubbish, and until recently you had to spend over £3 to claim any discount (no doubt to prevent staff claiming discount on their lunch.

No non-contributory, final salary pension. (Granted this is very unusual these days and the scheme Tesco does offer is OK).

A range of so-called exclusive offers which anyone can beat by spending 15 minutes online.

The pay for Tesco management is certainly very competitive and the share scheme is excellent if you have some spare cash to invest in it, but for the average worker I'd say the pay and benefits were distinctly average. (Trust me, I know people in both camps).

thecremeegg

Timmne i think you have completely missed the point here. The OP has been banned because they rightly complained that what Tesco was doing was providing a shoddy service and contravening what Tesco themselves promised.How is that in any way right? Tesco are allowed to go on ripping people off because they ignore the complaints? Rubbish

Timmne

No, I think you've read it with the usual Tesco-hater view that a lot of people have on these forums....

The OP complained delivery after delivery. Tesco fixed each problem as the OP complained about it. Therefore after corrections, not providing a service that 'rips people off'. Any normal, rational person would have stopped using Tesco completely after 1, 2 or 3 bad deliveries - the OP didn't...

Tesco banned the OP because the OP was effectively a nuisance. Tesco make a delivery and then get a complaint, every time - it would probably confuse them that they seem to have a very loyal yet unhappy customer, who (in their eyes) is probably bad mouthing them to everyone after each mistake.

I'm not saying Tesco weren't making mistakes but I am saying that they shouldn't have to serve the serial complainers if they don't want to. Lets face it; if they made mistakes in every delivery, do you really think they would have any delivery customers? I very much doubt it.

The OP was either very picky or very unlucky, and their complaint record was going against Tesco's benchmark levels of customer service which probably rung alarm bells to check the situation out, and then ban them from re-ordering.

Bamber19

olly300 wrote: »

A unhappy customer spreads the word faster and to more people than a happy one.

Ah but this would only matter in a world where people like the OP, who hear about bad treatment or are treated badly themselves but continue to shop there don't exist. It's like a school bully beating a kid up and saying "Meet me here tomorrow and I wont beat you up" the kid turns up the next day only to get beat up and again told "Meet me here tomorrow and i wont beat you up" the cycle continues and the daft kid gets beat up every day until finally the bully can't be bothered with him anymore. Seriously, how long was the OP going to put up with this if Tesco hadn't banned them?

Tribulation

I think it's a bit of a catch 22 situation for the OP.

They want to use a service, a service they would find very practical and useful if only it was provided properly. Hence they keep complaining hoping things will get sorted. Personally I see nothing wrong with that. I did the same with VirginMedia (NTL), I stuck with them for years, complained regularly (I even help moderate a cablehell forum), all the time hoping they would provide me with the service advertised.

Although this year I finally gave in and switched my 3 services to BT, Sky and ADSL24 as I could only see VirginMedia getting worse and worse.

That said, I also know a lot of people that complain about literally everything. It's like a hobby to them, no matter what they order from wherever, they find fault with it and try and get some sort of refund/discount etc. People like this cause companies to have to act. The end result being if someone complains too much, they get flagged and the company simply doesn't want to deal with them any more and I don't blame companies for acting like this.

Where it falls down though is in situations like the OP finds themselves in. This isn't only caused by what I've mentioned above, but is also caused by the many many people out there that simply accept bad service and do nothing about it. If in one shop Tesco's is delivering almost out of date food to all it's online customers but only 1 or 2 of them are bothering to constantly complain, then from the point of view of the person dealing with the complaint, it looks (however wrongly) like they are trying it on.

I don't have an answer

unhappycustomer_4

Timmne,

Why must you keep making unfair assumptions about people without any factual basis in order to try to prove your point?

Comments like "you've read it with the usual Tesco-hater view" when you know nothing about the person making the post, refering to me as a "serial complainer" and statements like "Any normal, rational person would have stopped using Tesco completely after 1, 2 or 3 bad deliveries" implying that Im an abnormal, irrational person are unhelpfull and just make you look ignorant.

I think that one point you made is correct. Someone in tesco probably looked at a spreadsheet and noticed the high number of complaints I have made and instead of taking the right approach and looking into whether the complaints were justified has just unfairly labeled me as a "serial complainer" just as you have done. Its sad that some people seem unable to make inteligent, educated decisions but instead rely on statistics and assumptions to make decisions for them.

The tesco helpdesk told me that they recieve loads of complaints about the store that deliver to me.. I wonder how many of the other complainers became a bad statistic and are now banned... I can see the meeting with the CEO now. "complaint levels are at an all time low sir". " Thats excellent news! how did you manage that". "It was easy... we just banned 20 million customers", "good work"

Poppycat

The only way a company learns and gives good customer service is through feedback from its customers, whether that's mystery shopping or complaints. A bad company doesn't listen to its customers as is the case with Tesco's.

They are perfectly entitled to not have you as a customer, but isnt that just really a cop out? rather than look at the problem and try an appease the customer they take the easy way out. Thats a sign to me that a company takes its customers for granted, and is in fact a arrogant company.

Wig

I think this Timmne person is a few cards short of a deck. And clearly has no morals, I am amazed to learn they are a mystery shopper! How rediculous for someone with that attitude to customer service, should be a mystery shopper!
:rotfl: