Tesco banned me!

hollydays

Timmne wrote: »

Brilliant - great to see Tesco biting back for once.

My guess is that OP is someone that complains to them all the time - as per a previous post OP has probably called 24 times in the last year. I would never be so blind as to keep shopping somewhere that delivers such bad service, but OP seems to be happy with their fortnightly phone call!

In my business (Management accountants) if we feel that a client is not happy with the work we're doing for them, we'll sack them. Not out of cockiness or anything like - purely because we don't want to work for someone that will not appreciate us and who will probably moan about us to others.

This is probably the same as Tesco have done. To prevent them having to keep handing out replacement goods or their admin staff dealing with complaints left right and centre, they've nipped it in the bud and told OP that they don't want to keep giving him/her bad service. Besides, even if they did keep supplying OP they'd not only be making a loss on each delivery but OP is hardly recommending them to all their mates are they?

Isnt this attitude a liitle bit at odds with your job as a mysteryshopper?
Did you ever offer to sack yourself,after you had given the company a bad report or comment?

Zebedee69

Tribulation wrote: »

I don't disagree with what you say, but age can have a great effect on someone's skills and ability to pick something up. I have seen a lot of youngsters in the workplace who make me shake my head in wonder (have also seen some outstanding ones, but sadly these are the few exceptions).

Unfortunately it doesnt work this way anymore!

Nowdays most jobs are "temp" ones and your lucky if you last a week. Most companies dont take people on for the long term prospects they just need to fill an instant gap. This cycle of crap realy got me down for years until I trained as an Ambulance Technician and got a rewarding job I love to do.

Guess what though, you now need a 2 year degree to become a Paramedic and Technicians are being rebranded as Emergency Care Assistants. Thick people to you and me and they wont have the chance to work their way up the ladder to Tech or Para level. Fancy a job on 13000 for life... Didnt think so...

Most Grads cant get decent jobs and end up quite often working in Macdonalds, sweeping floors, cleaning the toilets.

Unfortunately a good willing employee looking to start on minimum wage and move up the ladder aint worth alot when you can get a trained Polish lad or college grad looking to move away from Macdonalds for the same money.

Ever wondered why alot of kids cant be bothered? The clue is in the way the country and business treats them. Why bother training for years so you cant get a job at the end of it when you can have 4 kids, get a council house and live off the state for nothing? Its a no brainer;)

Zebedee,

Timmne

hollydays wrote: »

Isnt this attitude a liitle bit at odds with your job as a mysteryshopper?
Did you ever offer to sack yourself,after you had given the company a bad report or comment?

No I don't think so - as a Mystery Shopper I'm paid to have a (potentially) bad experience - if I go back there to have another (again, potentially) bad experience then I'll be paid to do so....

In the OP's case, they're (be it through naievety or "let them have another chance") paying Tesco for repeatedly bad service and continue to put up with it!

hollydays

But,if you sacked yourself before giving a negative report,just think of the money the company could save-they wouldnt have to retrain their staff.As an accountant,you know that makes sense-why not just cut out the middle man!

olly300

unhappycustomer wrote: »

In my opinion, its Timmne and others with his bad attitude that are the problem with this country. Oh well.... as long as Timmne and the other bean-counters get their bonus, screw the customers!

Have to agree. If Timme was an owner of a small business or self-employed he would quickly realise that this attitude is not a good one to have. A unhappy customer spreads the word faster and to more people than a happy one.

If you can't provide the service the customer expects because that's not what your business does then you should explain that, but in the case of Tesco's not overcharging customers for items is a legal obligation.
I give companies a maximum of one chance to improve their service and then move on. I've learnt promises to improve service rarely happen especially if the company is large.

In the case of Tesco's due:
1. to the rudness of their customer services staff in-store. (Strangely their teenage and student staff often go out of their way to deal with customers.)
2. the fact the delivery drivers could not find my address when it was clearly visible from the road. They decided to go down a different road twice because they knew the area rather than look at a map.
3. the second delivery driver crushed and dropped my stuff because I lived on a top floor flat (I had a knee injury which is why I shopped online)
4. The rudness of their online customer service staff - apologising but making it clear the customer is a nusiance.

I don't use them anymore I go to Sainsbury's both for online shopping and for the stores. Sainsbury's isn't perfect but polite staff make up for a lot.

I also:
1. complain to the company in writing
2. write their poor customer service up on the web on one of the opinion sites which is indexed by google. (I also write up good services.)
3. contact any journalists in publications that I read if they have an interest in the topic
4. ensure the company removes me from any mailing lists
5. tell as many people as possible how rude the staff are

BTW Tribulation- myself and a few other people I have met have been taken advantage of by employers not in monetary terms but in treatment, however due to the fact that we were willing to leave and work elsewhere this didn't last very long. All the employers were foriegn based.

uktim29

lolarentt wrote: »

You cannot 'sack' a client - the customer/client employs you, not the other way round (whatever you may think). You can refrain from accepting work from that source, or the customer can 'sack' you (which is what OP will do with the dreaded Tescos I hope)

Yes you can, see the first post in this thread!

It's quiet common now for businesses to willingly say good bye to customers who are unprofitable. In other words if you don't run your own business or deals with the costs of running a business, this is when a customer makes a company less money (profit) than the staff costs of dealing with them.

wendiewoo

Maybe the OP was getting a good service apart from the odd items, if you are happy with a stores products on the main it is convenient to carry on shopping with them, knowing the store will iron out any rough edges, as they have promised. I think its naughty how Tesco have dealt with it, its childish, we cant get it right so we are banning you. nanah!!

Every time we eat out you can guarantee I will get a meal, not right either over cooked, under cooked, rubbish, food off, yet once a month we continue to go out for a meal treat..I am beginning to think Macdonald's might get it right..hehehehe!!

However its still a night out with the family where I haven't had to cook or wash up, which is why we continue..so maybe thats why the OP still carried on shopping online, but its more the principal and anger about what Tesco have done, rather than why she continued shopping with them.

If only Carlsberg did home shopping eh?

Timmne

olly300 wrote: »

If Timme was an owner of a small business

I am, as it goes!

And my business is doing very well, potentially thanks to me focusing on the clients who appreciate our work and getting rid of the ones that are in it for a bit of a freebie or the ones who will never be happy with us.

You could call it my attitude; I would call it business sense! Get rid of the time wasters and look after the customers who are worth looking after.

Hollydays, you have a point! Mystery Shopping companies pay me for going about my day to day life though so I may just let my views slip for this one

uktim29

olly300 wrote: »

Have to agree. If Timme was an owner of a small business or self-employed he would quickly realise that this attitude is not a good one to have. A unhappy customer spreads the word faster and to more people than a happy one.

So do you run your own business?

I do. He is right. It's now common for small business owners to stop dealing with 'un-profitable' customers, I can imagine the op would be one. Your writing in bold is correct, but some people will go to an extreme and always complain, these are the ones to be rid of. Better have them slag off someone else rather than you.

This comes from the fact that you can't keep everyone happy. You may have some corporate theory that this can be done but someone will slip through the net who's sole intention will be to cause problems, they really do exist. I'm not sure exactly what the situation with the op is although I can clearly see we have only had one side of the story but sometimes 'customers' can be bad for business.

If you don't believe this many millionares do this with their own businesses. If they make that much money are they likely to be wrong?

viktory

I do think that an orgainsation as big as Tesco is bound to have some unhappy customers. What we don't hear is the stories from the happy customers - and I am quite sure there are many, many more happy customers than unhappy ones.

Personally, if I were the OP I would have sent Tesco a polite but firm letter a long time ago, advising of my dissatisfaction and my intention to shop elsewhere. Then I would have shopped elsewhere.

Now Tesco have banned you, I wouldn't even bother writing to complain about the ban. If the service is that bad, then you won't mind being banned, will you?