Tesco banned me!

unhappycustomer_4

wow... thanks for all the replies. I didnt realise so many people had problems with tesco.

Apparently I should be expecting a letter from the store that deliver to me explaining in writing why I have been banned. Once I have it I will probably write to their head office but I dont hold out much hope of them caring. Either way I wont be spending a penny with them in future. I will be trying out Ocado and Sainsburys home delivery and in future will use whichever I find the best.

I know they wont care about losing my custom as with their huge customer base Im just a drop in the ocean but I spend on average about £75 a week with them which adds up to almost 4k a year so losing a potential life-long customer will cost them quite alot. Maybe if enough people have a similar tesco experience to me they wil notice a drop is profits and sort their customer service out... but I doubt it.

payless

Its like the banks asking "charge reclaimers" to close their accounts.

In fairness if you were having so much trouble I'm surprised you continued to use them

lolarentt

Timmne wrote: »

In my business (Management accountants) if we feel that a client is not happy with the work we're doing for them, we'll sack them.

You cannot 'sack' a client - the customer/client employs you, not the other way round (whatever you may think). You can refrain from accepting work from that source, or the customer can 'sack' you (which is what OP will do with the dreaded Tescos I hope)

Moorepart

Timmne wrote: »

Brilliant - great to see Tesco biting back for once.

My guess is that OP is someone that complains to them all the time - as per a previous post OP has probably called 24 times in the last year. I would never be so blind as to keep shopping somewhere that delivers such bad service, but OP seems to be happy with their fortnightly phone call!

In my business (Management accountants) if we feel that a client is not happy with the work we're doing for them, we'll sack them. Not out of cockiness or anything like - purely because we don't want to work for someone that will not appreciate us and who will probably moan about us to others.

This is probably the same as Tesco have done. To prevent them having to keep handing out replacement goods or their admin staff dealing with complaints left right and centre, they've nipped it in the bud and told OP that they don't want to keep giving him/her bad service. Besides, even if they did keep supplying OP they'd not only be making a loss on each delivery but OP is hardly recommending them to all their mates are they?

Well said:rolleyes:

Timmne

lolarentt wrote: »

You cannot 'sack' a client - the customer/client employs you, not the other way round (whatever you may think). You can refrain from accepting work from that source, or the customer can 'sack' you (which is what OP will do with the dreaded Tescos I hope)

We do sack them - we terminate the contract with them.

Not sure why you felt it necessary to correct me though!

lolarentt

Timmne wrote: »

We do sack them - we terminate the contract with them.

Not sure why you felt it necessary to correct me though!

...not being pedantic, just promoting correct English useage. Even if you have a contract, which either party can cancel, you as the provider of the service cannot 'sack' (which means 'dismiss') someone who is employing you to provide that sevice.

Poppycat

Surely Tesco's are doing this the wrong way round, sure the Op should shop else where, clearly the service is not satisfactory. However, if they are providing products that have limited shelf life ie a day or so, then why are they not doing something about it? What happened to the customer is always right?

unhappycustomer_4

Timmne wrote: »

Brilliant - great to see Tesco biting back for once.

My guess is that OP is someone that complains to them all the time - as per a previous post OP has probably called 24 times in the last year. I would never be so blind as to keep shopping somewhere that delivers such bad service, but OP seems to be happy with their fortnightly phone call!

In my business (Management accountants) if we feel that a client is not happy with the work we're doing for them, we'll sack them

Maybe you shouldnt make statements about people and situations you dont know about based on a guess. Of course I wasnt happy to keep making so many calls.. I was promised on many occasions that the service to me would improve.. and sometimes it did for a few weeks. Should I appologise to tesco for giving them the chance to make it right? Or maybe I shouldnt be complaining about a bad service in the first place?! Im not someone that likes to complain.. In fact, I cant remember the last time I complained to any company other that tesco. If it hadnt been for the fact that I'd previously used tesco online at a different adress and had no problem with the service so I knew it could work if the store did their job properly I would have just stopped using them a long time ago.

In my opinion, its Timmne and others with his bad attitude that are the problem with this country. Oh well.... as long as Timmne and the other bean-counters get their bonus, screw the customers!

Wig

C_Ronaldo wrote: »

hwo do tesco pay people pittance to work for them, tehy have to pay the minimum wage so its not pittance

It is a pittance, minimum wage is under £11,000 a year, that is a pittance wage in my book. ALDI pay all their staff a minimum of £7.40/hr

Timmne

unhappycustomer wrote: »

Oh well.... as long as Timmne and the other bean-counters get their bonus, screw the customers!

Absolutely!