Advice needed mp3 player return

Wig

fedupconsumer wrote: »

hiya all a quick update returned the player but they used the wrong details to refund me . Asked them to refund me with the correct details , does anyone see any problems in this ?

fedupconsumer wrote: »

They did i had my wallet stolen so i had to get a new card so i corrected the the card details on my account. Been checking my account for the last few days to see if it showed up and it hasnt.I doubled checked to see if the details were correct but they sent it to the card details that i had previously not the one that i corrected.

You see my problem with your anger at Amazon is that a lot of it seems to be because they refunded the old card first. But from your posts, it seems you expected them to have clairvoyance and to know just because you changed your card details on your account with them, that they should refund that card instead of the one you paid with. It doesn't work like that, they have no idea why you updated/changed your card details. And they cannot just refund onto any card that you happen to have updated your account with.


You also have anger because once notified them of the missing money, you don't give them any reasonable time to correct the mistake, you expect them to just refund you again before allowing them to confirm the money did not go through.

superscaper

I can't see what Amazon have done wrong either. It's quite standard to get refunds to the card you paid with. Just updating your account details doesn't tell Amazon they shouldn't use those details any more, just like any other company wouldn't know. It's only been a week since they sent the refund to the wrong details. It seems unreasonable in expectations to have it done any sooner or for them to have known beforehand that the card was stolen.

uktim29

fedupconsumer wrote: »

They have every choice they just dont want to do the legwork to make sure payments are correctly sourced . Anyway i have had a refund and will be closing my account with amazon .

thanks all.

Actually I didn't mean to thank the post, I pressed the wrong button!

Anyway, where have you got they have every choice from? Do you have a source to this saying a retailer can refund any card? If not, Where are you getting this from? And you thinking they have every choice, is not an official source of information!