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Advice needed mp3 player return

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Comments

  • FlameCloud
    FlameCloud Posts: 1,952 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I had a Sony MP3 player that broke from amazon at around 9 months old. Emailed them, got an email back asking to post it back. The money was in my account within 3 days, so you can' say fairer than that!
  • fedupconsumer
    fedupconsumer Posts: 597 Forumite
    hiya all a quick update returned the player but they used the wrong details to refund me . Asked them to refund me with the correct details , does anyone see any problems in this ?
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Did they get the details wrong? If so, you should be fine x
    Gone ... or have I?
  • fedupconsumer
    fedupconsumer Posts: 597 Forumite
    They did i had my wallet stolen so i had to get a new card so i corrected the the card details on my account. Been checking my account for the last few days to see if it showed up and it hasnt.I doubled checked to see if the details were correct but they sent it to the card details that i had previously not the one that i corrected.
  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    I'm sure they'll sort it, may just take a while longer as they will have to recall the original payment x
    Gone ... or have I?
  • cdr1972
    cdr1972 Posts: 4 Newbie
    I have had a similar problem with an MP3 purchased from play.com, the problem is when I tried to use their online returns policy it would seem I am not eligable for a refund as I have had the item over 28 days. Has anyone had a similar problem with play or got any ideas on what I should do?
  • fedupconsumer
    fedupconsumer Posts: 597 Forumite
    dmg24 wrote: »
    I'm sure they'll sort it, may just take a while longer as they will have to recall the original payment x
    how long does it normally take?
  • superscaper
    superscaper Posts: 13,369 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    cdr1972 wrote: »
    I have had a similar problem with an MP3 purchased from play.com, the problem is when I tried to use their online returns policy it would seem I am not eligable for a refund as I have had the item over 28 days. Has anyone had a similar problem with play or got any ideas on what I should do?

    Ask them nicely, beyond that you don't really have any consumer rights as such (play.com is based in Jersey, not the UK) unless you take advantage of any possible manufacturer's guarantee.
    "She is quite the oddball. Did you notice how she didn't even get excited when she saw this original ZX-81?"
    Moss
  • fedupconsumer
    fedupconsumer Posts: 597 Forumite
    they are now refusing to repay the refund what do i do?
  • deanos
    deanos Posts: 11,241 Forumite
    Part of the Furniture 10,000 Posts Uniform Washer
    SPeak to your bank they should be able to move it from the old card to the new i would have thought.
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