Advice needed mp3 player return

fedupconsumer

deanos wrote: »

SPeak to your bank they should be able to move it from the old card to the new i would have thought.

Been to see the bank they said they cannot do anything as i reported that card stolen its the on-line retailers responsibility according to her.

dmg24

fedupconsumer wrote: »

Been to see the bank they said they cannot do anything as i reported that card stolen its the on-line retailers responsibility according to her.

Not a helpful attitude at all! If Amazon still will not help, ask the bank to put the above in writing. It may also be worth reminding the bank that, as you paid by credit card, they are a party to the transaction. Therefore, if you are unable to get the money back from Amazon, you will be claiming the money back from the bank themselves! x

fedupconsumer

dmg24 wrote: »

Not a helpful attitude at all! If Amazon still will not help, ask the bank to put the above in writing. It may also be worth reminding the bank that, as you paid by credit card, they are a party to the transaction. Therefore, if you are unable to get the money back from Amazon, you will be claiming the money back from the bank themselves! x

Amazon are blankly refusing to refund it im sorry this is unacceptable practice this is a ludicrous policy one that needs changing. They made a mistake its their duty to correct it. Any more help will be appreciated ?

fedupconsumer

update spoken to my bank again confirmed they have not received any funds at all from amazon not even in a holding account. Spoke to amazon directly hopefully a resolution can be sought in the next 5 days if not im going to have to contact trading standards to see what they can do

dmg24

fedupconsumer wrote: »

update spoken to my bank again confirmed they have not received any funds at all from amazon not even in a holding account. Spoke to amazon directly hopefully a resolution can be sought in the next 5 days if not im going to have to contact trading standards to see what they can do

That is quite concerning. Have you told Amazon that the bank have not had anything from them? Let us know what response you get back from them x

fedupconsumer

dmg24 wrote: »

That is quite concerning. Have you told Amazon that the bank have not had anything from them? Let us know what response you get back from them x

I am concerned too its not as if its just £20 its over £70 its a lot of money. I have contacted amazon and they are getting their billing people to confirm this. Its a totally impractical policy about refunding it to the original payment card when people change their details so regularly.

fedupconsumer

An update my bank have confirmed they never received any payment whatsoever amazon claimed they had successfully sent it but that was not the case. Giving them one last chance to refund me via Cheque if they don't comply with the request trading standards will hear from me.

Wig

"my bank" Who was the issuer of the reported stolen credit card? e.g. Barclaycard.

Who is the issuer of the new credit card on your amazon account? e.g. it should still be Barclaycard (if you want them to credit that account).

So you should have had a barclaycard creditcard number 1234
- reported stolen
Barclaycard will have issued you a new CC number 4567 right?

You then updated your amazon account to have the new cc.

Amazon say they credited card account 1234

Barclaycard say neither account 1234 or 4567 have been credited? correct?

Seems simple enough, when Amazon finally agrees their money hasn't gone anywhere, they will refund your current card number 4567. If they don't agree quickly ask your bank to issue a letter saying neither card account number have had a refund from amazon credited and that they (the bank) suggewst amazon credit the account which is currently open 4567.

Should solve the problem. There's no use getting all in a tizzy just because they are having to work around the fact you have now got a new card. They did not know you had a new card. You might have changed your card details on your amazon account but that doesn't mean (to them) that your old card is stolen and closed. They have to refund the account the money was taken from, it's the way all businesses work.

In this case I'd be blaming your bank for not automatically transfering payments to your now defunct card account onto your new card account.


The alternative scenario doesn't bear thinking about, that would be that your original card was with barclaycard, reported lost and stolen and you or Barclaycard decided to close the account entirely. So you went to Amazon and inserted your new CC details only this time it is an entirely seperate account with a Lloyds Bank CC. In this scenario they would not be able to credit your Lloyds account. And obviously Lloyds would not have recieved anything.



Now then, if it is scenario 2, what can you do? I don't know but I'd have thought there must be some exemption in banking codes to allow for a personal cheque to be sent.

fedupconsumer

Wig wrote: »

"my bank" Who was the issuer of the reported stolen credit card? e.g. Barclaycard.

Who is the issuer of the new credit card on your amazon account? e.g. it should still be Barclaycard (if you want them to credit that account).

So you should have had a barclaycard creditcard number 1234
- reported stolen
Barclaycard will have issued you a new CC number 4567 right?

You then updated your amazon account to have the new cc.

Amazon say they credited card account 1234

Barclaycard say neither account 1234 or 4567 have been credited? correct?

Seems simple enough, when Amazon finally agrees their money hasn't gone anywhere, they will refund your current card number 4567. If they don't agree quickly ask your bank to issue a letter saying neither card account number have had a refund from amazon credited and that they (the bank) suggewst amazon credit the account which is currently open 4567.

Should solve the problem. There's no use getting all in a tizzy just because they are having to work around the fact you have now got a new card. They did not know you had a new card. You might have changed your card details on your amazon account but that doesn't mean (to them) that your old card is stolen and closed. They have to refund the account the money was taken from, it's the way all businesses work.

In this case I'd be blaming your bank for not automatically transfering payments to your now defunct card account onto your new card account.


The alternative scenario doesn't bear thinking about, that would be that your original card was with barclaycard, reported lost and stolen and you or Barclaycard decided to close the account entirely. So you went to Amazon and inserted your new CC details only this time it is an entirely seperate account with a Lloyds Bank CC. In this scenario they would not be able to credit your Lloyds account. And obviously Lloyds would not have recieved anything.



Now then, if it is scenario 2, what can you do? I don't know but I'd have thought there must be some exemption in banking codes to allow for a personal cheque to be sent.

Wig i telephoned them to say i have new details they cannot argue that one and i have spoken to two branch managers one of who is a close family freind for over 20 years im less inclined to trust amazon.

Its not the bank they did not receive any money from amazon full stop not in a holdings account not in my bank account. The problem is with Amazon.co.uk solely not with my bank at all. They have been more than accommodating to me and spent hours trying to find the funds they were no where in their system at all. I trust my bank manager he would not misled me full stop.


What do i have to do to get through to amazon that i have a new card after 5 e-mails 2 phone calls and a lot of hassle for a simple refund.

thanks for your help much appreciated .

Wig

You didn't answer the question, is the card you expected them to pay the refund to, a replacement card for the card that was stolen? i.e. it is a new card from the same issuer and the same account.. i.e. your old balance was transferred to the new card.

I get the feeling you're saying it is a debit card not a credit card.

Whatever, if it is the same account then Amazon will surely realise they have not refunded you, when you ask them for evidence that they have.

As I said earlier if it is not the same account card then you need to contact the issuer of the stolen card to confirm if the money was transferred to that old card.