Advice needed mp3 player return

fedupconsumer

Thats the bare bones of the siutuation wig I have proof that the funds never reached my account in hand via the bank. My Bank never received any money from them anywhere they checked both cards both the stolen one and the new one nothing has come up from amazon.co.uk at all. Amazon are saying they have sent it but they surely did not send it correctly after the bank conducted a through investigation and the funds were no where in the network nor in my account. Amazon are leading me up the garden path given them until friday to get a Cheque out to me if they dont im afraid im gonna have to take legal proceedings against them. The fobbed me off with a refund id but as far as the bank and I am concerned the funds never got to them at all. It was a debit card for wig. I did everything in my power to make sure the payment reached the correct funding source. Trading standards will be notified if not im going to have to take it to BBC X ray programme.

All this over a simple error if they did their jobs properly and just looked at my new payment details none of this stress and problems would have happened:mad:

uktim29

fedupconsumer wrote: »

All this over a simple error if they did their jobs properly and just looked at my new payment details none of this stress and problems would have happened:mad:

When they processed the refund then how did they know you had a new card?

Although it's annoying I think I've read right that you didn't update your details so they just refunded the card on record, which would be doing their job properly as they knew no different at the time.

fedupconsumer

Yes and i have placed a few orders using my new account details on amazon too.They knew about the change as soon as i had new details i corrected them and e-mailed them to let them know that my details had changed. They have no excuse.

uktim29

Had you actually updated your account with the new card details or just used the new card to pay? I don't use Amazon but often you can use whichever payment method you choose but a default one you entered to start with is still stored and will be the only one a site knows unless you update it. Could it have been this?

fedupconsumer

I only use one payment method for my account to avoid any confusion.I never have multiple payment methods on file except paypal.I bought the player with the old card in February this year had my wallet stolen had to have a new card. The card was automatically stopped and only used the new details to pay for the goods. Its been a few months since i imputed such changes you would have thought they would associated the new details with the account.

dmg24

Any further response from Amazon fedup? x

uktim29

From working in retail I know that if an item is purchased by card, only that card can be refunded. I can't remember the reason, anti-fraud rings a bell. So that is what obviously has happend.

I suppose Amazon will want to know for sure their money hasn't gone anywhere. I imagine it's like sending an email to an email address that doesn't exist, or a paypal account that doesn't exist. It probably takes a while for it to be proven it hasn't gone anywhere and thats what Amazon are waiting for.

I'm not sure what Trading Standards would say. I know from experience they are quiet sympathetic with retailers from once in a while having to deal with them.

Wig

fedupconsumer wrote: »

Its been a few months since i imputed such changes you would have thought they would associated the new details with the account.

I disagree, they have to refund onto the original card, if you updated new card details onto Amazon, they are in no position to know that it is a replacement card for your previous card account. Any refunds to that stolen card should be processed by your bank into your account.

However now that they have been informed that
a) The card is now replaced with a new number
b) No funds have been recieved by you

They should send the money again. Subject to them verifying this information with your bank.

fedupconsumer

dmg24 wrote: »

Any further response from Amazon fedup? x

None yet im thankful that there is a free phone number to be honest could rack up a considerable bill.

Wig i dont know how more times i have to say they are in a position to know I notified them of the change on two separate occasions and placed orders using a difference card fall short of putting this in neon lights i dont know what more i could have done.

Thanks all for your conituned help its much appreciated even if it gets my frustration out which is what this board is for,

Plus my other issues on this thread is outstanding too
http://forums.moneysavingexpert.com/showthread.html?t=579491

They the company are still refusing to accept its their fault im at the end of my tether and certainly will be looking for store bargains in future.
so you can imagine patience is wearing mightily thin.

uktim29

fedupconsumer wrote: »

They the company are still refusing to accept its their fault im at the end of my tether and certainly will be looking for store bargains in future.
so you can imagine patience is wearing mightily thin.

No, their not at fault. As Wig & I have both said they have to refund the card you paid with.

It's an unfortunate situation but you can't blame Amazon here, they were only doing things correctly.