Advice needed mp3 player return

fedupconsumer

I bought a mp3 player from amazon.co.uk on the 10 Feb 2007 . It has broken what are my rights?

superscaper

What do you mean by broken? If you meant something faulty and not accidental damage then contact Amazon and they should replace it. Depending on the cost of the MP3 player you should be covered for at least a couple of years under the Sale of Goods Act.

fedupconsumer

I turned the volume up on the navigation panel i then heard a little click in the player and it went dead. So i then tried to turn it on and it will not do so at all. It was not accidental damage its a mechanical fault.

superscaper

fedupconsumer wrote: »

I turned the volume up on the navigation panel i then heard a little click in the player and it went dead. So i then tried to turn it on and it will not do so at all. It was not accidental damage its a mechanical fault.

You're entitled to a repair/replacement then. See what Amazon say first. If they point blank refuse to do anything then you can drop a mention of the "sale of goods act". I'd imagine there may even be a manufacturer warranty in addition. There's an article by Martin on the act on this website.

fedupconsumer

superscaper wrote: »

You're entitled to a repair/replacement then. See what Amazon say first. If they point blank refuse to do anything then you can drop a mention of the "sale of goods act". I'd imagine there may even be a manufacturer warranty in addition. There's an article by Martin on the act on this website.

How does this sound peeps:

Please can you authorize a return for the above order number . I purchased the item on the 10th February 2007 , the mp3 player has now incurred a technical fault and will not play at all. The mp3 player is under the manufactures guarantee . Under the sales of goods act 1979 the player I purchased is supposed to function for a reasonable amount of time. 8 months use for a mp3 player is not reasonable use and should have longer longevity.

Freddie_Snowbits

Before getting in a huff. have you tried resetting the player? Charging it up? I would hate to rush to post the thing only to find that the batetry was dead!

fedupconsumer

nope its well and truly dead plugged it into the usb and nothing happens , plug it into a usb hub and nothing. It wont turn on and it was also fully charged in the first place i had just charged it.

Freddie_Snowbits

Ok, just check with the manufacturers web site under FAQs, just incase you have to hold one of them buttons to do a full reset.

dmg24

I wouldn't go quoting SOGA straightaway.

Just send an email saying when you bought it and that it is now not working, and describe the fault.

Amazon are pretty good (was it from Amazon as opposed to one of their marketplace sellers?), you should not need to go 'formal' with them x

fedupconsumer

dmg24 wrote: »

I wouldn't go quoting SOGA straightaway.

Just send an email saying when you bought it and that it is now not working, and describe the fault.

Amazon are pretty good (was it from Amazon as opposed to one of their marketplace sellers?), you should not need to go 'formal' with them x

It was from amazon,co.uk not from the marketplace.E-mailed them saying its faulty ill see what they say to that,

everythingblogcast

Amazon will sort it out for you just go through your account and then returns state what is wrong and they will order you and new one and sent it too you and you return the faulty one.