MSE News: TSB customers STILL unable to use online banking after weekend upgrade

Zero_Sum

Ive now managed to get in a couple of times now but its painfully slow

badger09

I'm also in. Not noticeably slower.

masonic

I'm in too. Still unable to view my latest credit card statement to know when and how much my direct debit will be this month. Clicking the link absurdly causes my browser to print preview my recent transactions.

Fortunately, I've been able to confirm my balance transfer to a parachute card has been carried out, so I can soon close my account and be done with the uncertainty of TSB.

The_Good_Doctor

This might need a new thread, but has anyone heard of a similar but much smaller scale problem happening to Nationwide Flexaccount customers? My lodger says he's a victim of it. The story is that Nationwide's phone banking system was hacked back in March or April and only those customers who were on the phone at the time were affected. As a result, apparently they've frozen his account. Obviously, I won't get anything out of Nationwide direct, as I'm not a customer. So, I thought I'd raise it here in case there something going on and they're keeping it very quiet, or else you'd all know whether or not my lodger is making this up.

Thanks for your help.

badger09

The_Good_Doctor wrote: »

This might need a new thread, but has anyone heard of a similar but much smaller scale problem happening to Nationwide Flexaccount customers? My lodger says he's a victim of it. The story is that Nationwide's phone banking system was hacked back in March or April and only those customers who were on the phone at the time were affected. As a result, apparently they've frozen his account. Obviously, I won't get anything out of Nationwide direct, as I'm not a customer. So, I thought I'd raise it here in case there something going on and they're keeping it very quiet, or else you'd all know whether or not my lodger is making this up.

Thanks for your help.

I suggest you start a new thread.

I would have thought there would have been some coverage of this, if it ever happened:cool:

ben166

Hi Everyone

To allow us to track how long they are taking to resolve, please can everyone

1. State the date of the complaint
2. state the date/number of weeks till it was resolved (or still open!)
3. The amount of compensation?

Thanks!
p.s. i am still waiting after 10 weeks.

Anthorn

ben166 wrote: »

Hi Everyone

To allow us to track how long they are taking to resolve, please can everyone

1. State the date of the complaint
2. state the date/number of weeks till it was resolved (or still open!)
3. The amount of compensation?

Thanks!
p.s. i am still waiting after 10 weeks.

Need clarification: To allow who to track?

wizzywig27

My complaint was dealt with about two weeks ago, over the weekend I got a 'sorry its taking us so long' letter asking me to allow them more time to deal with it

masonic

My complaint was made about 11 weeks ago.
It was escalated to the FOS 3 weeks ago.
I received the 'please give us 4 more weeks to consider your complaint' letter from TSB 1 week ago.
The FOS has begun investigating my complaint this week.

I suspect the FOS will conclude its adjudication before TSB responds to my complaint.

masonic

masonic wrote: »

I suspect the FOS will conclude its adjudication before TSB responds to my complaint.

By way of update, the FOS has reached an outcome on my case already, which I am very happy with.