MSE News: TSB customers STILL unable to use online banking after weekend upgrade

GreenBitterfly

molerat wrote: »

Is the "holding list" front page screwed up for anyone else ?

Yes for me this morning, very odd displayed and appeared to not be able to click on any account to view it, yet when I click individual account details appeared.

molerat

They must have been playing with something. It used to show me as MR Molerat, now shows as Mr AB Molerat. Looks like the glitch is intermittent.

scottish_lassy

Can't seem to see my DD's and SO's??? Is there something wrong with home page?

gingercordial

Warning - this was posted on the TSB interest thread:

Nick_C wrote: »

OT but please be aware that fraudsters are taking advantage of the tsb chaos.

I received the following text, apparently from TSB, just after midnight:

"Your online account has been disabled due to failed login attempts. To re-enable access go to your local branch or visit http://identity.tsb.name"

The link takes you to a new scam site that was set up yesterday.

As the message appears to come from TSB, it might fool some people.

I have just received this same message myself via text. It is a "good" spoof in that it appears to have come from the same number as previous legitimate texts from TSB, which appear in the conversation history for this one.

I am able to get into my accounts via the app as normal so there does not appear to be a real problem.

Beware!

sue.b_2

I logged in my account this morning and set up a transfer of some cash. Then I got a screen that said my payment was declined and that someone from fraud would call me. After several hours I rang the number given and after an hour spoke to someone who said he would flag my call as urgent. Since then nothing. Access to my account online is blocked. The payment I was trying to make has to be made today. I am at my wits end. I can borrow the money but that is not the point.

Should I take the day off tomorrow and go to a branch to get some cash to see me through until my account is unblocked or will that access be blocked too?
I am currently on the phone to TSB but get the ring tone and some woman urging me to stay on the line. How long do I hang on?

Ed-1

sue.b wrote: »

I logged in my account this morning and set up a transfer of some cash. Then I got a screen that said my payment was declined and that someone from fraud would call me. After several hours I rang the number given and after an hour spoke to someone who said he would flag my call as urgent. Since then nothing. Access to my account online is blocked. The payment I was trying to make has to be made today. I am at my wits end. I can borrow the money but that is not the point.

Should I take the day off tomorrow and go to a branch to get some cash to see me through until my account is unblocked or will that access be blocked too?
I am currently on the phone to TSB but get the ring tone and some woman urging me to stay on the line. How long do I hang on?

Some people have had the same (including me):

https://forums.moneysavingexpert.com/discussion/comment/74434194#Comment_74434194

TSB are being very cautious about letting payments that have flagged a fraud alert through. And lots more payments are being flagged as they've tightened the auto defences.

If you ever get a call back, you may well have to go to branch anyway with photo ID. And the process of informing internet/telephone banking fraud that you've actually been to branch is all over the place due to the long call times to get through to the fraud line. The branch I went to had apparently had a briefing through telling the branch staff not to ring through to fraud (despite notes on the account telling them to do so). So the process wasn't smooth. The branch said fraud would call back after the branch visit. They didn't. I had to call them again. And finally they saw the notes on the account telling them that I'd been in to branch with photo ID and to call customer back. But fraud said they wouldn't have seen the note until I called them back!

I'm avoiding TSB for new payments - even though the payment that I had declined was to an existing payee!

sue.b_2

Ed-1 wrote: »

Some people have had the same (including me):

https://forums.moneysavingexpert.com/discussion/comment/74434194#Comment_74434194

TSB are being very cautious about letting payments that have flagged a fraud alert through. And lots more payments are being flagged as they've tightened the auto defences.

If you ever get a call back, you may well have to go to branch anyway with photo ID. And the process of informing internet/telephone banking fraud that you've actually been to branch is all over the place due to the long call times to get through to the fraud line. The branch I went to had apparently had a briefing through telling the branch staff not to ring through to fraud (despite notes on the account telling them to do so). So the process wasn't smooth. The branch said fraud would call back after the branch visit. They didn't. I had to call them again. And finally they saw the notes on the account telling them that I'd been in to branch with photo ID and to call customer back. But fraud said they wouldn't have seen the note until I called them back!

I'm avoiding TSB for new payments - even though the payment that I had declined was to an existing payee!

Thanks. I went to a branch and closed the account this morning. The balance was transferred to my account with another bank so at least I have access to cash, if I can remember the PIN. I am fed up with spending hours on the phone and getting the runaround. The man in the branch was very sympathetic and said I was not alone in closing my account.

Benbenb

I had a switch date that unfortunately coincided with the system failure and the switch failed.



I had to pursue TSB for my balance to be transfered to my new account (a good couple of hours on the phone being passed between people who couldn't help)... and then the payment when through twice.



I was hoping the system would pick it up and rectify it automatically but it hasn't. I'm wary to raise it with them at the moment in case they mess it up and take too much back and I have to spend hours on the phone again as they're obviously still in a state of chaos.


Are there any drawbacks to just holding on to it for longer and hoping they get it together? (It's a couple of thousand)

grunnie

Bumped into someone from my local TSB tonight and she said to check my inbox on my account as it was showing 0 messages for everyone but some people had 4 or 5 messages.

GTR_King

I have still not received my statements I ordered...

So rung them 29th June. Got told by the agent that they have changed the way statements are ordered & they should be with me Thursday latest Saturday (Non turned up) and the other ones I ordered should turn up as well. He said there should be no issue with statements being ordered but a high number than normal being requested & if they don't turn up i should go branch..

Well branch can only print out transactions. All I want is paper statements how hard can that be to order some

Dunno what I should do now.. (Have complained twice online) no reply...

Should I ring them again or go branch?