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MSE News: TSB customers STILL unable to use online banking after weekend upgrade

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Comments

  • beanielou
    beanielou Posts: 95,944 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    Cannyshopper wrote: »
    Got locked out of my account on Sunday tried to get through to TSB internet division since and waiting on the end of phone for them to answer before getting fed up and putting phone down.How long have other people taken to get through?

    Nearly an hour yesterday.
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    I wonder when we all hear the wisdom of Mr Asda ?
  • eskbanker
    eskbanker Posts: 37,635 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Mchambers wrote: »
    I wonder when we all hear the wisdom of Mr Asda ?
    No idea who or what you're talking about but before this descends further into attritional drivel again I would suggest that post #420 above applies once more:
    AirlieBird wrote: »
    Perhaps we can get back on topic now?
  • Be_Happy
    Be_Happy Posts: 1,392 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Phoned Credit Card helpline on Sunday morning. Got through in 10 minutes. Asked about cashback error and was told that they were aware of the problem and further cashback payments should be through in the next week.
  • Mchambers
    Mchambers Posts: 1,054 Forumite
    Be_Happy wrote: »
    Phoned Credit Card helpline on Sunday morning. Got through in 10 minutes. Asked about cashback error and was told that they were aware of the problem and further cashback payments should be through in the next week.

    Do you believe them ?:D
  • rastler
    rastler Posts: 18 Forumite
    ValiantSon wrote: »
    Are you sure that you are using the right address? Go to https://www.tsb.co.uk/personal/ and use the "Log in" link in the top right hand corner. Don't use a bookmark because the address has changed.


    Yes, it doesn't work. My details are not recognised. I've now received a second letter from TSB apologising and saying bear with us. Seems like I'm not alone. Some of us have access and some of us have been waiting since the upgrade.
  • Cotta
    Cotta Posts: 3,667 Forumite
    rastler wrote: »
    Yes, it doesn't work. My details are not recognised. I've now received a second letter from TSB apologising and saying bear with us. Seems like I'm not alone. Some of us have access and some of us have been waiting since the upgrade.

    Exact same issue for me, in fact it's been many weeks since I have been able to access my account and having failed to get through to their call centre I'm left playing the waiting game.
  • rastler
    rastler Posts: 18 Forumite
    Cotta wrote: »
    Exact same issue for me, in fact it's been many weeks since I have been able to access my account and having failed to get through to their call centre I'm left playing the waiting game.


    Good to know we are not alone. My husband can't get into his accounts either. Our son and daughter can though.
  • chuppachop
    chuppachop Posts: 48 Forumite
    My balance was £34 due on 1st June they have now taken it 6 timesfrom my cutrent account credited it back 3 timesi live near a branch so went in very apologetic but cant do anything very very annoying:(
  • beanielou
    beanielou Posts: 95,944 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Mortgage-free Glee!
    They took my last payment 5 times & credited 4 times.
    You could not make it up :(
    I am a Forum Ambassador and I support the Forum Team on Mortgage Free Wannabe & Local Money Saving Scotland & Disability Money Matters. If you need any help on those boards, do let me know.Please note that Ambassadors are not moderators. Any post you spot in breach of the Forum Rules should be reported via the report button , or by emailing forumteam@moneysavingexpert.com. All views are my own & not the official line of Money Saving Expert.

    Lou~ Debt free Wanabe No 55 DF 03/14.**Credit card debt free 30/06/10~** MFW. Finally mortgage free O2/ 2021****
    "A large income is the best recipe for happiness I ever heard of" Jane Austen in Mansfield Park.
    ***Fall down seven times,stand up eight*** ~~Japanese proverb.     ***Keep plodding*** Out of debt, out of danger. ***Be the difference.***
    One debt remaining. Home improvement loan.
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