TSB planned outage

Spreadsheetman

I thought they were doing quite well, it was noticeably faster in the last day or so, but then I was navigating back to my account summary page when:

Service Unavailable

[FONT=&quot]The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.[/FONT]

Mchambers

Unless you have an urgent need to use TSB, I suggest everyone avoids it until they advise they have fixed all problems. I am not touching it with a barge pole.

Spreadsheetman

Spreadsheetman wrote: »

I thought they were doing quite well, it was noticeably faster in the last day or so, but then I was navigating back to my account summary page when:

Service Unavailable

[FONT=&quot]The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.[/FONT]

I've used quite a lot of online banking services over the years and I've never seen that before - I only see that kind of message on forum sites or personal blogs that run on a shoestring. Very poor effort by TSB.

PixelPound

Rollinghome wrote: »

According to TSB's Paul Pester in the interview (about 5min 20secs in) https://www.bbc.co.uk/programmes/p065d973

Q: "For how long?"
PP's A: "That rate doesn't change. That rate is there for good."

Hmm. Hope he remembers that.

There are obviously provisos to that, if we have a banking slump in just over a year and interest rates go back down, then you can't assume this would stay. However the rates look to be going slowly upwards so you can see that rates should be improving in time anyway. Remember the old 3% wasn't anything unusual as you had Tesco at 3% on £3000 and Nationwide at 5% on £2500 for first year, so pushing to 5%, standard not just first year only, makes it look better than others and counters some of the negative publicity. It is still only on £1500 though.

Fingerbobs

Spreadsheetman wrote: »

I thought they were doing quite well, it was noticeably faster in the last day or so, but then I was navigating back to my account summary page when:

Service Unavailable

[FONT=&quot]The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.[/FONT]

Yes, I've had that a couple of times. Just hit your browser's Reload (or Refresh or whatever it's called on your browser) button and away you go.

Fingerbobs

Rollinghome wrote: »

According to TSB's Paul Pester in the interview (about 5min 20secs in) https://www.bbc.co.uk/programmes/p065d973

Q: "For how long?"
PP's A: "That rate doesn't change. That rate is there for good."

Hmm. Hope he remembers that.

To be fair to him, I think he misheard the question. What he meant to say was that the standard 3% interest rate was permanent, as he clarified later in the interview, and in another interview I saw, I think on Sky News?

Nicholas

Tried logging onto my account this morning. Logon OK to this message:

We are sorry. An error appears trying to load the resume of your account. Please try again.

Probably due to the number of users trying to use the system. Still, if this goes on long enough there won't be enough users to overload the system as they will have closed their accounts.

Gers

Westie983 wrote: »

I am having the same problem, I can log in but get an error message when I try and move money out of TSB to another bank account elsewhere...

I have tried via my phone, safari and google chrome, still got issues.

Westie983

I managed to send money to a different bank / account / person yesterday. Maybe the problems are not general. I can't account for it.

EDIT - just tried to login and got 'We are sorry. An error appears trying to load the resume of your account. Please try again.'. Foiled!!

Still no idea.

eDicky

Gers wrote: »

'We are sorry. An error appears trying to load the resume of your account. Please try again.'.

Looks like an amateurish translation from the Spanish.

robatwork

And if they mean resum-ay with the French accent, they should include the French accent. Just because MSE forums can't display it doesn't mean their sloppy IT staff shouldn't.