TSB planned outage

Frogletina

Ive not transferred the required money into my accounts this month which I need to do to ensure that I get any interest.

It is possible that I could transfer in, but I would rather not be left in a position that the money could not be transferred out again.

Yesterday I was able to transfer some money out of my TSB vantage account but it took a while to do so - today I cannot get online at all with TSB.

frogletina

Update

Typical, as soon as I wrote this I was able to get in and remembered that I could transfer between my two classic accounts. That is now done, so with the maxium in each account and just £5 in my Vantage account, I no longer have any need to access my accounts this month

Next one in the queue, you can log in now...

mgdavid

veryintrigued wrote: »

Surely it's glass houses?!

:beer:

No, that would be houses made of glass, which is impractical and silly.
http://dictionary.cambridge.org/dictionary/english/glasshouse

NBLondon

I just got in - no problems - and my accounts (current and credit card) are correct. Thanks to the user upthread who pointed out the web address had changed. It now has "holding list" appearing on the tab - so I wonder if this is a temporary solution in place. I haven't lost anything as a result - apart from time trying and failing to log in - but I damn well want the 5% interest...

alanwsg

Even Zammo has been affected ...

https://www.croydonadvertiser.co.uk/news/croydon-news/wallington-based-grange-hill-star-1500367

Herbalus

realaledrinker wrote: »

The delicious irony in all of this is that, once the chaos is sorted and TSB is up and running normally, they will be in a far, far stronger position IT-wise than their high street competitors. Systems rooted in the 60s and 70s abound. I fondly remember being confronted with code designed for punched card readers at my time at the Crystal Methodist bank..

Not a nailed on certainty.

This system is designed by a Spanish bank. I have experience of a few of these, and I can tell you it is not all straightforward or modern. Plus there are reports that current error messages in branch for tsb staff are in Spanish...

Systems from the 70s May look clunky but they appear to work over the decades.

Frogletina

mgdavid wrote: »

No, that would be houses made of glass, which is impractical and silly.
http://dictionary.cambridge.org/dictionary/english/glasshouse

Also from the Cambridge dictionary

https://dictionary.cambridge.org/dictionary/english/people-who-live-in-glass-houses-shouldn-t-throw-stones?q=glass+houses

And I raise you the OED as well

https://en.oxforddictionaries.com/definition/people_(who_live)_in_glass_houses_shouldn't_throw_stones

frogletina

Doc_N

Yorkshire_Pud wrote: »

Also giving 5% to existing customers is a 'soft' way of paying compensation without paying individual complainants.

Somehow I don't think that's going to work.......:)

eskbanker

alanwsg wrote: »

Even Zammo has been affected ...

https://www.croydonadvertiser.co.uk/news/croydon-news/wallington-based-grange-hill-star-1500367

Thinking of migrating all your business-critical systems over a weekend without having adequate contingency plans?

kidmugsy

A_Nice_Englishman wrote: »

I doubt if they'll need to give any incentives!

They may if they want people to transfer to their bank rather than another. It's a good chance to snag customers who aren't switch fanatics just trying to harvest switching rewards.

Mchambers

Doc_N wrote: »

Somehow I don't think that's going to work.......:)

YorkshirePud is wrong. See https://www.moneysavingexpert.com/news/banking/2018/04/tsb-refund-customers-compensation-?_ga=2.214045911.1355783943.1524122644-40771652.1524122644.