TSB planned outage

EachPenny

Doc_N wrote: »

TSB chaos: 'We are on our knees,' says boss (BBC)

Any CEO of a financial institution who comes out with a comment like this doesn't understand his industry and the importance of public perception and confidence.

I'm not so sure. You also need to factor in brand loyalty.

I now feel far warmer towards TSB than I did this time last week. They have made a huge mistake which is only 'human' after all, and they are clearly suffering. I feel deserting them in their hour of need would be incredibly disloyal.

Increasing the rate of interest to 5% is a further factor I need to take into consideration of course.

charlieboycat

Doc_N wrote: »

TSB chaos: 'We are on our knees,' says boss (BBC).

Begging for customer forgiveness? Or praying for divine help?

Spreadsheetman

Deleted_User wrote: »

Reported on The Guardian website:-

The Guardian has uncovered images on LinkedIn of IT workers in Spain who handled the botched transfer celebrating with sparkling wine and exclaiming "TSB transfer done and dusted"; and "Hell of a team". The pictures were posted just as the meltdown was beginning, and up to 1.9 million customers were subsequently locked out of their accounts.

I'd love to find out the real technical story behind it, it's not easy operating at the scale of a bank's online platform.

Uxb

Little by little it becomes clearer
It appears to me.....maybe something like this:
The UK MD was told by his Spanish executives that they were going to handle the change over and it was all to be handled by Sabadell.
He was then told it was all OK and up and working.
He goes on UK media to say this - clearly he was being told drivel.
Finally fed up with being fed this rubbish by Spain IT central he then gets in UK based computer experts (IBM) to fix it from the UK end in a sort of UDI declaration to his Spain HQ.
MD goes on Media saying we are on our knees.
I'm wondering if the FCA/UK Gov had a hand in this (we know the FCA had a team inside TSB) reading the riot act to Sabadell/Spain and saying that the UK financial authorities were taking over fixing their mess.

In the ultimate case the FCA could in emergency simply takeover TSB by edict - much like they raided and took over/closed down Kaupthing Edge, another Icelandic bank, in 2008 around 3 days after Icesave collapsed.

Mchambers

Uxb wrote: »

Little by little it becomes clearer
It appears to me.....maybe something like this:
The UK MD was told by his Spanish executives that they were going to handle the change over and it was all to be handled by Sabadell.
He was then told it was all OK and up and working.
He goes on UK media to say this - clearly he was being told drivel.
Finally fed up with being fed this rubbish by Spain IT central he then gets in UK based computer experts (IBM) to fix it from the UK end in a sort of UDI declaration to his Spain HQ.
MD goes on Media saying we are on our knees.
I'm wondering if the FCA/UK Gov had a hand in this (we know the FCA had a team inside TSB) reading the riot act to Sabadell/Spain and saying that the UK financial authorities were taking over fixing their mess.

In the ultimate case the FCA could in emergency simply takeover TSB by edict - much like they raided and took over/closed down Kaupthing Edge, another Icelandic bank, in 2008 around 3 days after Icesave collapsed.

No...as I said before it is an infrastructure problem.

Bonniepurple

binaryuniverse wrote: »

I won't be complaining. I haven't been inconvenienced at all to be honest. It's been a farce, yes. But so far, none of my money has gone missing, and I've been able to use my card.

Exactly this. I got a text alert Monday morning as normal. While it’s annoying not being able to log in, I still get monthly statements. I can still log my spending- I need to do it the traditional way of monitoring spend, rather than checking instantly. I’ve recently moved to TSB from Lloyds after they managed to lose paperwork for an executors’ account, meaning that I could see several thousand pounds online, but couldn’t access it until my Uncle and I redid the paperwork that we did 2 years earlier. That’s only one of the reasons why I moved.

In fact, the only issue I’ve had is not being able to pay for Brownie subs. Thankfully the leaders know me well and have no issue with me being slow!

Yorkshire_Pud

For the first time in nearly a week I logged in, and made a payment out which was received within 60 seconds at the receiving bank. All accounts and balances present and correct.

So things gradually improving :T hopefully for all customers.

bubieyehyeh

deinoflex wrote: »

Has anyone else here had problems getting the website to save the User ID? I tick the box for 'remember my user id', log on and off, and next time it's disappeared. I admit I use some settings in chrome for deleting 3rd party cookies, so switched them all off, tried again, same result. Then tried in Edge browser with no cookie settings at all, same again. Tried on a PC and laptop. Is it just me?

Its not just you, it won't remember my userid either. I've only used firefox so far.

Other annoyance is my TSB credit card doesn't tell me when the balance is due by on this new website, but luckily I still get paper statements, so I should find out if&when that arrives.

sheramber

Some of us are not so lucky as Bonniepurple.

After several attempts to log in and being told I had entered incorrect information- I hadn't- I managed to access my accounts to find that my account now bears my husband's name - not mine.- and our joint account only has his name on it.

I discovered if you ignore the error message, do nothing and wait long enough the system logs in. It is just VERY SLOW.

molerat

Logging in OK now and much quicker. Firefox remembers my details. Have changed to paper statements for the CC as there is nothing available apart from viewing current month spending on screen so if you had not already downloaded it before the migration you have no information on when the next payment will be taken.