TSB planned outage

ValiantSon

deinoflex wrote: »

Has anyone else here had problems getting the website to save the User ID? I tick the box for 'remember my user id', log on and off, and next time it's disappeared. I admit I use some settings in chrome for deleting 3rd party cookies, so switched them all off, tried again, same result. Then tried in Edge browser with no cookie settings at all, same again. Tried on a PC and laptop. Is it just me?

It never worked for me on the old platform either!

charlieboycat

Yorkshire_Pud wrote: »

TSB will be offering 5% to new customers I guess as part incentive to switch to them!

Pester specifically said it was a "thank you" to customers who stayed and would not be offered to new customers. But then not everything he's said this week has turned out to be accurate, so you may well be correct!

Yorkshire_Pud

Is the recommend a friend offer still going:)

What to say to them?

I did get £75 hope my friend is OK!

System

What concerns me is the hysterical reaction to an online banking glitch. It isn't good, but there are far worse things happening in this world and I would imagine those suffering catastrophic events in their lives would swap in a heartbeat.

Use minor issues like this as a learning experience. Make sure you have alternative access to funds to tide you over - even if that is a credit card or two. TSB will surely reimburse you for any additional expenses incurred.

Whenever I find myself on the side of the flaming torch and pitchfork brigade calling for sackings, lynchings and other dire punishments I just know I am on the wrong side.

mgdavid

clivep wrote: »

Managed to get into my a/c last night after several failed attempts.

I see they are calling the Statement date "Statemented date"...

What cowboys wrote this?

Ever heard of glasshouses and stones?
It's which cowboys...

Nick_C

I haven't seen any hysterical reaction on here.

I have three TSB accounts, and this monumental mess has not affected me or inconvenienced me in the slightest. But I am still worried that a bank that I have deposited money with is proving to be so inept.

Even for non customers, it is a matter of interest that a major business could make such a disastrous job of an IT implementation, and entirely appropriate for discussion on a forum such as this.

veryintrigued

mgdavid wrote: »

Ever heard of glasshouses and stones?
It's which cowboys...

Surely it's glass houses?!

:beer:

realaledrinker

You,d think Pester, who bailed out of the Co-op TSB merger just in time would have learned his lesson re system integrations but apparently not. I remember him as basically a good egg ... shame it is now all over his face.

Herbalus

veryintrigued wrote: »

Surely it's glass houses?!

:beer:

Or even greenhouses?? :rotfl:

realaledrinker

The delicious irony in all of this is that, once the chaos is sorted and TSB is up and running normally, they will be in a far, far stronger position IT-wise than their high street competitors. Systems rooted in the 60s and 70s abound. I fondly remember being confronted with code designed for punched card readers at my time at the Crystal Methodist bank..