TSB planned outage

Westie983

Still not able to log on either the app or online, I just want to check if my DD payment has been credited, as it failed and made a manual payment.

Wonder if I have been charged if it has been missed, quite important as its a balance transfer offer, and dont want to lose the 0%.

Westie983

Weybridge78

Online Banking finally working. All actions very slow and can't view statements, though.

tomek.94

Hi, I'm new to the forum. Does anyone know when the online banking will be restored?

Yorkshire_Pud

tomek.94 wrote: »

Hi, I'm new to the forum. Does anyone know when the online banking will be restored?

Within the next six weeks or I'm not the CEO of TSB

Bazrat24

Just in case it hasn't been mentioned.... don't go to the old URL 'online.tsb.co.uk' as you will just get a very helpful message:

"Sorry, Internet Banking is currently unavailable. We're making some essential changes on the site. Sorry for any inconvenience. Please try again later."

The new url is 'internetbanking.tsb.co.uk' (Sorry can't add link, due to new user)

Why they haven't changed the page to say the url has changed with a link or just put an auto forward?????!!!!

I managed to login, but also couldn't transfer any money due to the 'password too long or too short message', however I was able to transfer the money using TouchID on the mobile app.:beer:

Spreadsheetman

charlieboycat wrote: »

Quite. Although I've been able to log in online several times today without undue difficulty, I'm still getting the ArrayIndexOutOfBoundsException exception: null error message and am unable to make payments..

Yes, I'm stuck at that point too. I can look, but I can't make payments. The various DD/SOs appear to be going through OK though, so it appears the back end system is operational.

I can wait myself, but I sympathise with people that need to make urgent transactions.

EachPenny

Bazrat24 wrote: »

Why they haven't changed the page to say the url has changed with a link or just put an auto forward?????!!!!

I expect TSB are quite happy that some people are sitting there staring at a screen saying:-

"Sorry, Internet Banking is currently unavailable. We're making some essential changes on the site. Sorry for any inconvenience. Please try again later."

...rather than having them actually find the new site and discovering all kinds of nightmares

Yorkshire_Pud

Airing soon as in the next 30 minutes, on Watchdog BBC1 five days of chaos with TSB:)

molerat

Neither myself or MrsM can log in - "you have entered an incorrect user ID or password" Oh no we haven't :mad:

Yorkshire_Pud

Just logged in, getting faster, filled in security no and waited.....you have successfully logged out.

Everything fixed then!!? Only a small number of customers now affected?! Liars.