TSB planned outage

Zinc20

A_Nice_Englishman wrote: »

Further complicated by transactions occurring every second of the day and night. Gone are the days when banks locked their doors at 3.30 on a Friday afternoon and nothing happened until 9.30 Monday morning, If something goes wrong they can't simply revert to how things were before they started and try again.

This is why an account would be locked. So any payments to or from it would fail. But this would be done ideally in the middle of night. And the actual "lock" would be only for a very short time. Data is data!

Obviously I don't understand how actual banking payment systems work, but I can't see it being vastly different to any other system with accounts.

BTW, why can they not revert? its possible to have two systems running at the same time. Data is just numbers, it can be made to do anything.

Charis

I managed to get a mini statement from the cash machine. It was out by over £200. I keep close accounts on my computer and know what should be in there.

The larger part of my monthly income hasn't been paid in and my direct debits haven't gone out.

I would like to hear a sincere apology and to stop hearing that only a few accounts are affected. It is patently not true. Just opening the page and not entering any details brings up the message that it is offline atm and will only take a few hours to be put straight. Also not true. I feel sorry for the poor counter staff, caught between a rock and a hard place.

Nicholas

CEO is truly sorry.

Truly
Sorry
Bank

:rotfl: :rotfl: :rotfl: :rotfl: :rotfl:

A_Nice_Englishman

Zinc20 wrote: »

This is why an account would be locked. So any payments to or from it would fail. But this would be done ideally in the middle of night. And the actual "lock" would be only for a very short time. Data is data!

Obviously I don't understand how actual banking payment systems work, but I can't see it being vastly different to any other system with accounts.

BTW, why can they not revert? its possible to have two systems running at the same time. Data is just numbers, it can be made to do anything.

Internet and phone transactions were stopped and other transaction like card payments and transfers in from other banks would have been stored up ready to be applied when the migration to the new platform was complete.

Fairly easy to revert at that stage, but once you've pressed the button and started to apply those stored transactions and let people log in to Internet banking its a lot more complicated to revert and reapply those stored transactions, plus the ones made since.

MABLE

May not have access to online facilities but at least I could check my balance at a cash machine today and is correct. Fortunately I have about 4 other bank accounts to make payments from.

Zinc20

Nice how the CEO is blaming I.T, I hope he gets fired.

YorksLass

quantumlobster wrote: »

Well, having just visited the branch, it's what we scientists would call a complete and utter fustercluck. Nothing works. Couldn't transfer funds from one account to another, couldn't even print a statement. To say the staff are beyond frustrated is to radically understate things. .

Thanks for this - you've just saved me a wasted journey.

A_Nice_Englishman wrote: »

Further complicated by transactions occurring every second of the day and night.

Atm, with TSB they're not! :rotfl:

It's now after 6pm on Tuesday, 48 hours after the system was supposed to be up and running and I still can't log in for online banking. All I can see is the service status page that hasn't changed since this morning. :mad:

I have two DDs due to be paid today and I want to know if that's happened or not. I also need to check if a payment has gone in to my account or not. Additionally, I need to transfer funds from my current account to my credit card account at the end of the week. Will I be able to do that or not? Not looking good, is it?

A visit to my nearest TSB branch means a 30-min bus ride followed by a 15-min walk, so a total of 1.5 hrs out of my day for a journey that could be a complete waste of time, given the branch staff are also having problems with the new system. As for telephone banking, well - that depends on just how long it takes to get through. If I can't logon by close of play today then tomorrow's plan is to get a mini statement from the cash machine. Hopefully it will be more accurate than the one Charis got today.

I'm a relatively new customer to TSB and so far have been happy with their service, but that's fast changing with this fiasco. May well be looking to switch again at the end of June once the monthly cashback offer ends.

realaledrinker

For what it is worth, when a major upgrade at smile went pear shaped back in the day, the decision to back out and revert to the old platform was made within a few hours and recovery was relatively painless. This was before faster payments but even these can be queued. I would imagine TSB were past the point of no return by Monday 8am.

Zinc20

The CEO is on Sky now claiming the issue is due to too many people logging onto the site. And then claimed there was no data breech. If you can see somebody else's account, it is a breech.

Placitasgirl

To be pedantic it isn't a breech; it's a breach, but yes it's a big, big mess.