TSB planned outage

Robin9

In the days leading up to the Planned Work - I had daily emails from TSB - since then NOTHING.

Upcoming job vacancies at TSB - CEO and IT Manager ?

System

Nick_C wrote: »

They should have rolled back to the old system on Sunday night when the transfer failed.

Probably too late to do this now.

They don't control 'the old system'
It was a segmented part of Lloyd's platform.

binaryuniverse

Heng_Leng wrote: »

They don't control 'the old system'
It was a segmented part of Lloyd's platform.

And there was no contingency planning, in case just this kind of thing happened?

There surely must have been a 'what if we need to?' scenario strategy/deal with Lloyds somewhere in the plan. Even if it would have cost them a certain amount for say 6 months, whilst they look in to what went wrong and fix.

Shakin_Steve

Nick_C wrote: »

I have two current accounts and a regular saver (mine is paying 3%, the rate has now dropped to 2%). I will stay with them despite this fiasco. £3K instant access at 3% is probably no longer possible anywhere else.

Except Tesco's current accounts.

realaledrinker

nic_c wrote: »

Who knows if this increased traffic is exasperating the situation.

This gave me a laugh. But maybe nic_c really did mean exasperating?

Missus_Hyde

Wellard_Mann wrote: »

My own view is that this is extremely annoying but fortunately I have no immediate need to do anything with my TSB account. I feel for those who do. As pointed out higher up the thread, it's a good idea to have more than one bank account to at least partly mitigate against this kind of thing.

My thoughts exactly.

Thankfully, we've got three Plus accounts for the interest only, so hopefully by the time I want to do the monthly merry-go-round with it, their IT problems will be sorted.

I'm glad it's not our main account, though and I can understand anyone whose DD's and standing orders are affected would be feeling a bit miffed.

jimjames

Missus_Hyde wrote: »

I'm glad it's not our main account, though and I can understand anyone whose DD's and standing orders are affected would be feeling a bit miffed.

With all these sort of issues it just highlights how important it is to have multiple methods of payment available. Relying on one bank debit card for all your purchases is just a disaster waiting to happen in one way or another

Gers

My only concern is that I have to pay for the new car on Thursday, however I rang my branch to speak to the manager who has assured me that, if the system is still wonky, she will issue me with a bankers draft FOC.

My mobile app is not working at all, I got in online earlier and saw that everything was as it should be.

older_wiser

i'm glad the people who were partly blaming customers yesterday have fallen silent today TSB are the ones responsible for this fiasco no one else.

For others who commented on 1st world problems regarding me trying to access my account using an iphone x or ipad i have one word for you codswallop pure and simple and i'll leave it at that.

veryintrigued

older_wiser wrote: »

i'm glad the people who were partly blaming customers yesterday have fallen silent today TSB are the ones responsible for this fiasco no one else.

For others who commented on 1st world problems regarding me trying to access my account using an iphone x or ipad i have one word for you codswallop pure and simple and i'll leave it at that.

People were blaming the customers? Can you highlight the post please?

I thought it was more a criticism of the hysterics on here?