TSB planned outage

older_wiser

veryintrigued wrote: »

People were blaming the customers? Can you highlight the post please?

I thought it was more a criticism of the hysterics on here?

I don't recall who said and can't be bothered reading posts that make no sense. but they mentioned that customers were partly to blame due to their inquisitive nature regarding their own account and whether the system was back online or words to that affect.

What hysterics are you talking about ? if you mean people actually wanting to use the money thats in their own account nearly 2 days after the update was supposed to be concluded call me hysterical if thats what you wish.

veryintrigued

older_wiser wrote: »

I don't recall who said and can't be bothered reading posts that make no sense. but they mentioned that customers were partly to blame due to their inquisitive nature regarding their own account and whether the system was back online or words to that affect.

You mean this one?

https://forums.moneysavingexpert.com/showpost.php?p=74196035&postcount=27

Can I suggest you start living up to your username and post fact rather than fiction?

older_wiser wrote: »

What hysterics are you talking about ? if you mean people actually wanting to use the money thats in their own account nearly 2 days after the update was supposed to be concluded call me hysterical if thats what you wish.

From what I recall you were advised numerous times how to access your money yesterday?

You seem to like to have arguments on here and then report people to the moderators on here when you don't like the answers you get back.

Older and wiser indeed...

soulsaver

If it ever had any, the bickering on MSE has lost its entertainment value.

A4445

Well what a disaster, had enough. I’ve done a current account switch, now I’m worried they will mess that up :rotfl::rotfl:

veryintrigued

soulsaver wrote: »

If it ever had any, the bickering on MSE has lost its entertainment value.

Reading this thread is probably the only thing that's keeping TSBs IT implementation team smiling at the moment.

eskbanker

veryintrigued wrote: »

Reading this thread is probably the only thing that's keeping TSBs IT implementation team smiling at the moment.

....provided they can actually access the internet of course

older_wiser

veryintrigued wrote: »

You mean this one?

https://forums.moneysavingexpert.com/showpost.php?p=74196035&postcount=27

Can I suggest you start living up to your username and post fact rather than fiction?



From what I recall you were advised numerous times how to access your money yesterday?

You seem to like to have arguments on here and then report people to the moderators on here when you don't like the answers you get back.

Older and wiser indeed...

It wasn't that post in fact i hadn't read it until you reposted it.

So i've made complaints to moderators about your replies or posts ? :rotfl: what are you on about ?

not everything is about you so you can take that as a 100% fact based denial why would i complain when i can just ignore your posts as i will be from now on.

quantumlobster

Well, having just visited the branch, it's what we scientists would call a complete and utter fustercluck. Nothing works. Couldn't transfer funds from one account to another, couldn't even print a statement. To say the staff are beyond frustrated is to radically understate things.

Heads - senior, C-level heads - must roll for this.

EachPenny

older_wiser wrote: »

i'm glad the people who were partly blaming customers yesterday have fallen silent today TSB are the ones responsible for this fiasco no one else.

For others who commented on 1st world problems regarding me trying to access my account using an iphone x or ipad i have one word for you codswallop pure and simple and i'll leave it at that.

Well I'll hold my hand up and say I was one of the people commenting that some customers might be logging in and accessing online banking out of curiosity rather than genuine need and that this wouldn't be helping the situation for other customers who really needed to get in and do something.

One of the updates from TSB earlier today said that access to the site was being rationed, in order that those who do get in have a better user experience (aka, it might actually work) - which confirms the validity of the comment that too many people trying to log in for a looksee would have exacerbated the problems.

I've "fallen silent" today simply because there was nothing new worth commenting on. It is a shame that some other people don't follow the same approach, but instead feel the need to comment on things even when they apparently don't remember what they are commenting about. :huh:

older_wiser

quantumlobster wrote: »

Well, having just visited the branch, it's what we scientists would call a complete and utter fustercluck. Nothing works. Couldn't transfer funds from one account to another, couldn't even print a statement. To say the staff are beyond frustrated is to radically understate things.

Heads - senior, C-level heads - must roll for this.

I don't have a local branch i could visit thanks for letting us know though it may stop people wasting a trip to their local branch.

i also have an incoming transfer from a different account later this evening will it even arrive or is it on all hold like the weekend ?