TSB planned outage

older_wiser

can't log in via iphone says they are restricting access to the online service .
So tried to do a bank transfer via ipad logged in and tried to send but came back with something went wrong. I wonder who TSB will blame today.

charlieboycat

Skippy13 wrote: »

I can get into my account but I can't transfer any money. I kept getting an error message..

Ditto - error message "ArrayIndexOutOfBoundsException exception: null"

bob792

TSB mobile and online 'up and running'

http://www.bbc.co.uk/news/business-43890408

On Tuesday, chief executive Paul Pester said he was "deeply sorry". On Wednesday he tweeted: "Our mobile banking app and online banking are now up and running. Thank you for your patience and for bearing with us."


Well ...... he's half right, but it's slow and still broken.

I can log in, but the screens are slow to load with the screen going grey and freezing whilst they think about it. I pressed the "inbox" link and just got a blank screen. I had to login again to get back to where I started from. I also have an extra payee as one is now duplicated (possibly because I have a STO to them - this didn't happen on the old platform).


Verdict not "now up and running", more "work in progress".
I haven't been brave enough to try any transfers yet.

PROLIANT

Logged on, transacted all of my bill payments however I was unable to pay my TSB credit card, screen shot taken of the exception and sent to the TSB tech team - hopefully it will help those guys iron out the wrinkles.

Spreadsheetman

charlieboycat wrote: »

Ditto - error message "ArrayIndexOutOfBoundsException exception: null"

I managed to get in and everything looked normal, but also failed to pay a bill at the point where password is required. Same message.

Looks like they are starting to get there though.

Lungboy

There doesn't seem to be any functional difference between "it's broken" and "it's fixed but we're not going to allow you access".

charlieboycat

Could one of the posters who "work in IT" explain in layman's terms what the error message "ArrayIndexOutOfBoundsException exception: null" means? I thought it might be something to do with my browser but I get the same error in both Firefox and IE.

Herbalus

charlieboycat wrote: »

Could one of the posters who "work in IT" explain in layman's terms what the error message "ArrayIndexOutOfBoundsException exception: null" means? I thought it might be something to do with my browser but I get the same error in both Firefox and IE.

Yes. It means TSBs new system is sh*te.

Mchambers

Herbalus wrote: »

Yes. It means TSBs new system is sh*te.

Agreed but should be easy to get compensation. I made my complaint yesterday.

charlieboycat

Mchambers wrote: »

I made my complaint yesterday.

As, probably, did 1,899,999 other internet/online customers! Mildly amusing (about the only thing that is as far as TSB is concerned) that their online complaints system seems to be working fine.