Ciao Surveys

soolin

Fenella wrote:

Go to the website and change something in your profile - it may help you to get more surveys to do.

I followed this suggestion and changed a couple of minor items and today, after months of no surveys, I got a new YouGov survey. So thank you for the suggestion.

Hurrah, only £18 now until I can cash out and close my account...

Soo

jo_b_2

soolin wrote:

Picked up my brand new shiny C3 today as well.

Soo

I love my C3 as well!

I'm still waiting for my payment from Ciao as well. They did say up to 5 weeks and looks like they are going to take it literally. :rolleyes:

Sheel

soolin wrote:

I'm stuck on £31 with YouGov and don't get paid surveys at all anymore, just surveys which I can do to be entered for a prize draw.

I am truly fed up with them and wish there was some way to donate my current balance to a charity or something and close my account.

I've had one £50 cheque from YouGov , took me a long time to get up to £50 , possibly a couple of years , I can't remember exactly. Seem to have had quite a few surveys from them recently though , had 3 on one day last week :eek: and i'm up to £15 now.

jason.lawrie

Ciao is now getting beyond a joke, finally got paid after 7 weeks the princely sum of £5.80 and bored tonight I answered one of their surveys - 10 questions about deoderant only to be told not suitable - the 10 answers they got they will obviously get paid for when they report back to their client so why not pay us.

Lady_K

Hi,

I do some online surveys too and found the same problem. I even emailed them about it and they told me that its because someone must have finished a survey whilst I was still doing mine so mine ended. But this is rubbish, it happens too often and very conveniently when they have so much information from me and like you when I've been doing it for often 15 mins. The worst one I've found so far is frontdesk global.net I think it's called, they are terrible and some others I can't rem the names of at the mo

starlite_2

i read this thread earlier today, and amzingly have been sent three surveys that i have fully completed since then.one for £2, one £1.50 and one £3
i think it is just then 'luck of the draw'
i have always found the preliminary questions before you get kicked out are very short, maybe 5/6 questions which isn't too bad.
annoying as they will gather some info without you recieving a reward , but i never mind as the ones i do qualify for are always well paid for the time it takes
hope you get better luck in the future.

markftmuk

Sheel wrote:

I've had one £50 cheque from YouGov , took me a long time to get up to £50 , possibly a couple of years , I can't remember exactly. Seem to have had quite a few surveys from them recently though , had 3 on one day last week :eek: and i'm up to £15 now.

i had a look at my account recently, surverys going back 3 years and ive only got about a tenner!

starlite_2

i take back some of my earlier praise..i was just well and truly stuffed by them!
i got an email with a pre participation survey, went ahead, was accepted, then spent ages downloading some software to complete it, got halfway through and an error message came up. now when i go back it says 'survey completed'..bet i don't get paid, and if anyone has ever tried to contact their customer services they will aree that it's a total waste of time!
grrr

jo_b_2

My five weeks since requesting payment are up tomorrow, so I'll be having the opportunity to find out just how good the customer services are! :rolleyes:

Aark

I've been receiving Ciao surveys on occasion since October 2004, and in July I checked how much I had earned - £9.85. Having made my request for payment in July, I thought that it might be in my bank account by now but it's not.

Then the entertainment really begins when you try to get anything through to their customer service.

First, I sent an e-mail to the address they give on the site ([email="info.uk@ciao-uk.com"]info.uk@ciao-uk.com[/email]) but that just results in an auto-reply FAQs e-mail. At least the e-mail tells you their real address ([email="feedback.uk@ciao-uk.com"]feedback.uk@ciao-uk.com[/email]).

What happened next was that in response to my e-mail:

I have not yet received in my bank account the payment of £9.85 requested last month and showing as "initiated on 05.08.2005" in My Ciao. I have double checked that the bank details supplied were correct, so could you please look into this for me.

they respond with this reply:

Thanks very much for writing to us about this problem. Please try and
re-enter the survey using the link provided in your original invitation. A
problem with the client server meant that you were unable to complete this
survey, but this problem has been resolved now. I am sorry for any
inconvenience this may have caused. Please let me know if you have any
further problems

What has that got to do with anything!

So, at the moment, I have just sent my e-mail back to them to (hopefully) actually read.