Vodafone appearing on credit report

epm-84

I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?

[Deleted User]

If the balance is zero then no.

Are you sure it's still active and not closed?

Which CRA are you seeing this on?

epm-84

!!! wrote: »

If the balance is zero then no.

Are you sure it's still active and not closed?

Which CRA are you seeing this on?

It's on both Experian and Equifax. Yes it appears under open accounts with a £0 outstanding balance under the same tab as my current mobile provider, not under the closed accounts tab.

Candyapple

epm-84 wrote: »

I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?

I would not want to have an active Vodafone account on my files any longer than it needed to be - just do a search of Vodafone on this forum to read the horror stories. How anyone still takes out contracts with them to this day I don't know.

You need to write to Vodafone and ask them to close your account and to confirm this in writing to you. One you’ve received the letter from them, allow 3 months and check all 3 of your files to see if the data has been updated.

epm-84

Candyapple wrote: »

How anyone still takes out contracts with them to this day I don't know.

All the big mobile operators have horror stories, while if you use one of the smaller ones that piggy back on another operator's network there's a chance they'll cease to operate in the foreseeable future or alternatively switch to using another operator's network e.g. start using O2 instead of EE, which might affect how good your coverage is.

Candyapple

epm-84 wrote: »

All the big mobile operators have horror stories, while if you use one of the smaller ones that piggy back on another operator's network there's a chance they'll cease to operate in the foreseeable future or alternatively switch to using another operator's network e.g. start using O2 instead of EE, which might affect how good your coverage is.

I'm not disputing that, however Vodafone seem to take the crown.

http://forums.moneysavingexpert.com/search.php?searchid=175736221

20aday

I had this issue with my former Vodafone PAYM contract a couple of years ago.

Used the form found at the top of this forum sticky:

https://forums.moneysavingexpert.com/discussion/5393903

And they got back to me telling me there'd been some kind of issue (their end) and around six-eight weeks later it showed as closed with all three CRAs.

Nebulous2

I had the same. The Vodafone rep (Lee) on here fixed it for me.

He has good form for resolving issues that seem impossible to clear any other way.

Look for a thread in the mobile phone forum.

KittenChops

Vodafone confirmed in writing to me that my account was closed. However, it still showed as open on my credit file reports. They'd left a balance on it of a few pence.

Vodafone

epm-84 wrote: »

I cancelled my phone contract with Vodafone in October 2016, yet it's still showing as an active account on my credit report with no outstanding balance. Will this cause an issue and if so how would I go about fixing it?

KittenChops wrote: »

Vodafone confirmed in writing to me that my account was closed. However, it still showed as open on my credit file reports. They'd left a balance on it of a few pence.

Hi epm-84 and KittenChops,

If you still need help with your respective accounts, please email me via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that it's been received.

Kind regards,

Lee

Vodafone Social Media

Ryan806

Hello Lee I am having the same issue with a account which has been cancelled for several months but showing as open with £0 balance. I submitted a form also my ref is #18057888

Cheers