Regular Saver Thread **New and Restarted**

Wheres_My_Cashback

schiff wrote: »

or possibly you decided to at least play a bit fair with Virgin. This organised cheating - it surely must be that basically - is so Martin Lewis ruthless, plus a bit.

'Organised cheating' :rotfl: :rotfl:

I have no control over what Virgin want to do. From Issue one and incorrect processing of interest on 02/10/17 which led to so called account limit breaches they have consistently failed.
They have failed to rectify their system errors in all that time, in fact they got worse when doubling up on payments. They are fully aware yet seem oblivious to act upon it and rectify. Is that the fault of the customer ?
Clearly they have decided to write off these errors which they are fully entitled to do. Is that organised cheating ?
When Tesco write off my C/C balance each month if it's under a £1, is that organised cheating too ?

Stompa

No overpayment for me this time.

I did get it with both issue 2 and issue 3, but no letter received for either of those. The corresponding matured accounts did show a negative balance for a while, but have now both gone to £0.00.

Frogletina

schiff wrote: »

or possibly you decided to at least play a bit fair with Virgin. This organised cheating - it surely must be that basically - is so Martin Lewis ruthless, plus a bit.

I've always tried to play by the rules. I had been in to the bank on a previous occasion to query the overpayment. That was the first time the branch had any idea of the problem. They got in touch with head office who wrote it off.

When it happened again and I received a letter, I assumed that although the problem was still occurring they had a plan to recover all monies owed and I sent a payment straight away.

I wonder what the scale of the problem is/was and why they don't have a consistent plan to deal with it?

frogletina

[Deleted User]

Wheres_My_Cashback wrote: »

'Organised cheating' :rotfl: :rotfl:

I have no control over what Virgin want to do. From Issue one and incorrect processing of interest on 02/10/17 which led to so called account limit breaches they have consistently failed.
They have failed to rectify their system errors in all that time, in fact they got worse when doubling up on payments. They are fully aware yet seem oblivious to act upon it and rectify. Is that the fault of the customer ?
Clearly they have decided to write off these errors which they are fully entitled to do. Is that organised cheating ?
When Tesco write off my C/C balance each month if it's under a £1, is that organised cheating too ?

I can't believe it's still happening. It has happened to me on 6 occasions.

The first 3 times I contacted VM by phone or message. On the first occasion they got back to me and offered to compensate me for the inconvenience by writing off the overpayment. I accepted their offer (I had not asked for "compensation"). On occasions 2 and 3, I also contacted VM and they wrote off the overpayment without getting back to me. On occasions 4 and 5, I was astounded that the problem had not been fixed and decided not to contact VM. On each of occasions 4 and 5, the overpayment was written off after a week or so of the account showing a debit balance.

I don't know what I am doing wrong (or right!) for my maturity sum being overpaid. I simply follow the maturity instructions given by VM. It is surely THEIR problem, not mine. Please explain why I am a cheat.

schiff

Deleted_User wrote: »

I can't believe it's still happening. It has happened to me on 6 occasions.

The first 3 times I contacted VM by phone or message. On the first occasion they got back to me and offered to compensate me for the inconvenience by writing off the overpayment. I accepted their offer (I had not asked for "compensation"). On occasions 2 and 3, I also contacted VM and they wrote off the overpayment without getting back to me. On occasions 4 and 5, I was astounded that the problem had not been fixed and decided not to contact VM. On each of occasions 4 and 5, the overpayment was written off after a week or so of the account showing a debit balance.

I don't know what I am doing wrong (or right!) for my maturity sum being overpaid. I simply follow the maturity instructions given by VM. It is surely THEIR problem, not mine. Please explain why I am a cheat.

I accept that Virgin have failed to act on what they have been told and it is their fault that the opening has remained. But closing the account the night before maturity knowing that the fault may be repeated, and if it is, a monetary advantage can be taken is the bit that would make me feel uncomfortable.

[Deleted User]

The account has always matured when closed. It is not closed prior to maturity. The account shows as Easy Saver Reward account with 1pc interest. I do not understand how VM's systems work. I doubt they do either. I think it is inappropriate to accuse a customer of cheating in these circumstances. To talk of "organised cheating" is OTT.

schiff

Deleted_User wrote: »

The account has always matured when closed. It is not closed prior to maturity. The account shows as Easy Saver Reward account with 1pc interest. I do not understand how VM's systems work. I doubt they do either. I think it is inappropriate to accuse a customer of cheating in these circumstances. To talk of "organised cheating" is OTT.

OK, that term may be a bit strong, but it is premeditation, taking advantage of their anticipated inefficiency. We differ.

Not the same as switching a little used bank account that won't be profitable overall for the new bank for their offered bonus. That's not using their inefficiency, just their generosity!

aj23_2

Does Virgin Money Regular Saver Issue 10 still come with a passbook?

karlie88

Leeds BS Reg Saver Issue 5 maturity instructions

Arrived in the post this morning.

Online link to send them your maturity instruction: https://www.leedsbuildingsociety.co.uk/jun313

GreenBitterfly

karlie88 wrote: »

Leeds BS Reg Saver Issue 5 maturity instructions

Arrived in the post this morning.

Online link to send them your maturity instruction: https://www.leedsbuildingsociety.co.uk/jun313

Got mine this afternoon, already filled in.

I've now just got to see whether Issue 4 is maturing this year or not.