Anyone have experience of TPO?

pmduk

I think you've been hit by heir reported poor customer service. Apparently roaming is available in Switzerland.

System

Virtual networks such as TPO use the roaming agreements of their host network i.e. 3 for TPO. Coverage details for Switzerland are here

pmduk

Heng_Leng wrote: »

Virtual networks such as TPO use the roaming agreements of their host network i.e. 3 for TPO. Coverage details for Switzerland are here

Not necessarily, Virgin and EE have different roaming arrangements in some countries. Smarty doesn't even allow roaming.

JonnyBoy10

That's odd, I managed to get the same deal late last year and my data worked perfectly when I went to France in December. I've also found that their customer service over the phone is a lot better than it is over live chat or email.

Paulscarbs

I agree with Space Captain. Customer service may respond but are sometimes unable to answer all the queries due to them not owning the cell network they use - and perhaps not understanding the business they are in!

When asking about why I could not withhold my number when making a call they directed me to a problem with my device. After a very simple SIM swap I ascertained the issue was with TPO. However, they failed to acknowledge this - and perhaps didn't understand the issue either!

Paulscarbs

My experience of TPO is OK but ASDA is better.

Customer service respond but are sometimes unable to answer all the queries due to them not owning the cell network they use.

When asking about why I could not withhold my number when making a call they directed me to a problem with my device. After a very simple SIM swap, with an ASDA SIM, I ascertained the issue was with TPO (who use the Three network). However, they failed to acknowledge this - and perhaps didn't understand the issue either!

Paulscarbs

My experience of TPO coverage is OK.

Customer service respond in a timely manner but are sometimes unable to answer all the queries due to them not owning the cell network they use.

When asking about why I could not withhold my number when making a call they directed me to a problem with my device. After a very simple SIM swap, with my ASDA SIM, I ascertained the issue was with TPO. However, they failed to acknowledge this - and perhaps didn't understand the issue either!

Nick_C

Frozen_up_north wrote: »

No network will guarantee coverage in buildings

True.

But EE were very helpful in providing me with a "signal box" which plugs into the broadband router and gives me an EE signal. No charge as I have been with them nearly 20 years.

Many network providers allow you to use your phone over WiFi.

Another option is to get a free VOIP number from Sipgate and use Zoiper.

All these options assume you have a good broadband connection and WiFi.

Paulscarbs

Old thread, I know, but I would look elsewhere. My experience of TPO is OK.

Customer service respond but are sometimes unable to answer all the queries due to them not owning the cell network they use.

When asking about why I could not withhold my number when making a call they directed me to a problem with my device. After a very simple SIM swap I ascertained the issue was with TPO. However, they failed to acknowledge this - and perhaps didn't understand the issue either!

Paulscarbs

My experience of TPO is OK but I can quite understand why nhatchett1951 would leave TPO.

Customer service respond but are sometimes unable to answer all the queries due to them not owning the cell network they use (Three).

When asking about why I could not withhold my number when making a call they directed me to a problem with my device. After a very simple SIM swap, using an ASDA SIM, I ascertained the issue was with TPO. However, they failed to acknowledge this - and perhaps didn't understand the issue either!