NatWest £125 switch incentive

YorkshireBoy

bioboybill wrote: »

Something I just wanted to check with this. Myself and my wife have both switched. We've been paying in chunks of £500 from our joint NW Flex Direct account, then withdrawing back via cashpoint and repeating, with a few debit card payments so as not to take the p too much. However, we have been logged in to Nationwide using my details during the depositsand despite it being a joint account all the payments in show as from me on the Nat West site. Is that still ok to fulfill the deposit T&Cs for my wife?

A question designed to make you think.

What if you both worked for the same employer? Both deposits would be labelled the same. Do you think they'd renege on the switching incentive payment in those circumstances? Well the answer's the same.

alsa1

I think Natwest have mucked up big time with my switch from Santander - got the email that switch was complete and balance transferred yet the Natwest account is showing exactly £0 and with no transaction history?

And not only that but I’ve received two debit cards for the one account - arriving a day after each other with separate PINs, I’ll be ringing them tomorrow, but that is a complete mess from Natwest!

Badger50

You could try getting a balance from an ATM to see if it really is zero.

EachPenny

Badger50 wrote: »

Email 1: ""Done and dusted. Your current account has been fully switched..."
Email 2: "Want all your payments in one place?...We can move your Direct debits and standing orders for you with our Switcher Service..."
Hmmm.

harz99 wrote: »

Didn't you know about the NatWest left hand/right hand syndrome, this thread is full of examples. Lol.

ValiantSon wrote: »

I had the same e-mails today. I'm not in the least bit surprised given the chaos that is NatWest's account opening and switching services. Still, they managed to switch my account, and only 7 days late!

In NatWest's defence, email 2 might refer to transactions set up on other accounts, not the one which has been fully switched.

Of course it is an alien concept to those of us with multiple current accounts an a carefully crafted web of DD's and SO's to fund them and qualify for interest - but I'm sure there will be some people out there who have more than one current account and have DD's lurking on a little-used account that they might want to switch, but it is too much hassle to do it manually.

I didn't get that email myself so don't know that is the case... but it does seem like a sensible thing to ask new customers - just in case they switched to NatWest because they wanted a new 'main' current account, rather than just a £125 bonus

AstroTurtle

I'm glad I am not the only one who has found them completely useless at customer service and customer experience!

MBStrt

my day of switch is tomorrow .. and i am an existing customer.

not sure but today my all payments are getting blocked from natwest..
anyone faced that kind of issue ?
I read someone had the issue and they went to bank omdbusman got paid 250 ..

thanks

ValiantSon

MBStrt wrote: »

my day of switch is tomorrow .. and i am an existing customer.

not sure but today my all payments are getting blocked from natwest..
anyone faced that kind of issue ?
I read someone had the issue and they went to bank omdbusman got paid 250 ..

thanks

Have you phoned them and asked what is going on?

MBStrt

yea did phone them.. and they have some system issues but not agreeing that the block is due to them ... they are blaming on the merchant

ValiantSon

MBStrt wrote: »

yea did phone them.. and they have some system issues but not agreeing that the block is due to them ... they are blaming on the merchant

If you are having problems with more than one merchant that sounds highly unlikely!

Snakey

Snakey wrote: »

<snip: long vent about having to go in to the bank and then them not being able to sort it>

...Anyway, they took copies of my KYC and the reference numbers from my application and have put it in the post... should be sorted out "early next week".

... I have a vision of this going right to the wire in terms of being able to pay in money and complete a switch in the next month...

One week on and I haven't heard from them. Feeling quite jealous of you all with your multiple random texts and letters and e-mails! I don't know whether the ID was good enough, whether the account's going to be approved/opened, whether they need anything else from me...

I have, by my reckoning, all of next week plus Monday of the week after, to progress this to the stage where I can instruct the switch, otherwise it won't have completed by the deadline. I can do the paying-in and online banking at my leisure while the switch is going through, but if I can't press that button by that date then it's not going to work.

Anyone care to place a bet?

Any advice (other than "moan, complain, and demand compensation":p)? I would hate to do something to try to speed it up only to find that it delays things further.