Feedback on Utility Point

wavelets

gt94sss2 wrote: »

Has anyone joined UP for one fuel and then at a later date transferred the other fuel to them?

We are already have our electricity supply with them but may move our gas supply as well.

Their account portal doesn't seem to show adding a new fuel as an option - so does anyone know if they set it up as a new account (with new login details) or if their systems are clever enough to place it under the same login etc?

You apply for it just in the same way as any new customer will.
Of course, you will be probably be on two separate tariffs, as the one your electricity is on is probably no longer available to new applicants.

Their systems should be clever enough to identify it's the same supply address, so you will use the same login. In the unlikely event it is not picked up, I am sure that can be easily rectified later if you ask them

PennineAcute

I went with UP in Jan 18, electricity only and then moved my gas over in April 18.

You keep the same log in and then is a drop down box, so you can choose between gas and electricity, as you end up with two different account number and two separate direct debits. Well this is what I ended up with.

robdj69

Had an absolute nightmare trying to resolve an issue with my initial meter readings not being sent to the old utility company resulting in a large bill from my old supplier based on "estimated" usage.

No response from customer service after 5 working days despite numerous emails, tweets etc and not being able to get through by phone.

However I must say that once I emailed the complaints department I got a very effective response so if anyone has issues I'd recommend via details on the complaints section of the utility point website.

wavelets

robdj69 wrote: »

Had an absolute nightmare trying to resolve an issue with my initial meter readings not being sent to the old utility company resulting in a large bill from my old supplier based on "estimated" usage.

No response from customer service after 5 working days despite numerous emails, tweets etc and not being able to get through by phone.

However I must say that once I emailed the complaints department I got a very effective response so if anyone has issues I'd recommend via details on the complaints section of the utility point website.

The supplier is allowed up to 8 weeks, rather than just 1, to resolve any complaint ... and it sounds like this supplier achieved that

Thanks for posting

Stompa

ashe wrote: »

Hopefully that floating banner ad for boiler cover is upgraded away, really annoying

It seems to have disappeared for me.

grumpycrab

Stompa wrote: »

It seems to have disappeared for me.

Upgraded last week. Fortunately, there have been no major/breaking changes. Once logged in I cannot see a menu. EG if I want to contact them I have to either logout or start a new web page.

savemoney

Yes the annoying banner has finally gone. Sadly the web site hasn't improved when it went off line for a while.

grumpycrab

savemoney wrote: »

Yes the annoying banner has finally gone. Sadly the web site hasn't improved when it went off line for a while.

Did you expect more than the banner going :-)

savemoney

Not really would have been nice to have a better web site but least banner went

grumpycrab wrote: »

Did you expect more than the banner going :-)

Stompa

grumpycrab wrote: »

Did you expect more than the banner going :-)

To be fair, other things have changed too. Whether they're for the better or not is another matter!