Feedback on Utility Point

savemoney

I left Bulb on 10th January. I have no idea if I have had a referral I posted one in referral forum but none have shown. I really only joined Bulb because one they are cheap but not cheapest for me and two they have warm home discount which we were getting at coop for many years sadly didn't know it at the time I didn't fit there criteria even though we have a disabled person at home and we need heating on all time accept when its mild. Even though going with UP they are almost as cheap as if I was with Bulb and WHD for my area, so I jumped ship.


I dont like UP site much with annoying boiler advert always popping up despite having ways to block most pops

ashe

Yeah that boiler advert is ridiculous. Site looks straight out of the late 90s

I liked bulb and made over £600 from their referral system. But the price hikes ended up being pretty big so thought locking in for 12 months might be wise

Pjblaze

I'm another one that emailed them as my quoted DD was around £60 a month but then had an email stating it would be £120. I emailed them (5-6 days ago with still no response) but in the mean while noticed the Welcome Pack which stated the first payment will be double, so i don't mind that.


I am getting frustrated with their customer service though. I'm still within my 14 day cooling off period and they've released a new cheaper tariff since i signed up so i want to change to it before the cooling off period ends (in 2 days now). As i haven't had a reply to my initial email it seems worthless emailing them about it. Tried ringing a number of times and it seems they don't actually have a service where someone will pick up the phone, i'm barely on hold before it tells me to leave a message. Someone then rang me this morning but i missed the call, and they left a message saying if i still need help i need to ring them again and leave another message for them to ring me back. So they're not even going to try and ring me again.


If i get this sorted then it's all good but doesn't bode well if i need to contact them in the future. What if i have an issue and need to speak to someone there and then. I'd rather be on hold for 15/20 minutes and speak to someone than have to wait for someone to ring me back.

PennineAcute

Do it via email. I have never had an issue with that, or the chat. Even if chat is off line, I have always had a repsonse.

grumpycrab

Pjblaze wrote: »

they've released a new cheaper tariff since i signed up so i want to change to it before the cooling off period ends (in 2 days now).

UP have a cheaper tariff? Blimey are they predicting a fall in wholesale prices or are they just mad?
If you want to go onto the cheaper tariff I'd send them an email to that effect (with date hightlighted etc) and forget about it. Either they'll sort it out or you'll stay on the orignal tariff - is is that much better?
I know their Customer Service is carp, but people need to realise that when they sign up to these minnows (as I have), quick responses are very unlikely. All I'd be worried about is 1. (vital) that they have the correct start meter reads and 2. (secondary) that they take notice of my subsequent monthly reads.

PHoppers

I've signed up, reviews seem mixed, but I'm working from the low point of things can't get any worse than current supplier Eversmart Energy.

[Deleted User]

grumpycrab wrote: »

All I'd be worried about is 1. (vital) that they have the correct start meter reads and 2. (secondary) that they take notice of my subsequent monthly reads.

Been with UP since July and have had (touch wood) no issues with them accepting my meter readings nor the starting one.

Just ensure that you enter the meter readings monthly on the last day of your billing period.

I once put in a reading in 3 days early (when I got the email reminder) so they estimated on the actual day which ended up as 3 days usage too high. Not major really.

merchcon55

I have had no issues with customer service. I call and leave message, and within 1 hour I get a call back. I would rather have that than be kept waiting on the phone listening to elevator music. Nice low rate for Electricity until August. Needed to adjust my Direct Debit down a few months ago as had built up a credit. No problems doing that. I have now just about used up the credit, so requested that my Direct Debits be put up a bit. All sorted out in a few minutes. Invoices come on time each month, and as others have said, if you give a meter reading the day before your bill date, your bill is exact, not estimated.

Pjblaze

grumpycrab wrote: »

UP have a cheaper tariff? Blimey are they predicting a fall in wholesale prices or are they just mad?
If you want to go onto the cheaper tariff I'd send them an email to that effect (with date hightlighted etc) and forget about it. Either they'll sort it out or you'll stay on the orignal tariff - is is that much better?
I know their Customer Service is carp, but people need to realise that when they sign up to these minnows (as I have), quick responses are very unlikely. All I'd be worried about is 1. (vital) that they have the correct start meter reads and 2. (secondary) that they take notice of my subsequent monthly reads.

Sorted now, although they said they weren't able to just switch me onto the other tariff, i had to cancel the application and re-apply on the new tariff. That's all done now, i just hope that doing it that way doesn't cause any mess ups in the switch over. Should save me at least a further £30 a year on the tariff.

grumpycrab

UP admitting to poor Customer Service. Perhaps ofgem had noticed and gave them some words of wisdom?