Feedback on Utility Point

grumpycrab

joe134 wrote: »

It’s a minefield comparing quotes and DD’s.

Most comparisons give 12 month quotes ...but agree that DDs have to be checked too!

joe134

The comparison sites just give the 12 monthly average dd’s, and CEC, did so to with UP, it was n’t till I went to the site, and saw the bit about charging double for the first six months.
I think that should be displayed on the comparison site, where you can switch from.
Lots of people could just see how much they could save, what the Dd was, and switch .
Especially with all the bother about dd’s At the moment !
But, it is there, it’s up to the punter to read the small print I suppose:beer:

absolutelyfedup

I have just sent utility point and email querying my direct debit. I compared tariffs via the energy saving club and was advised that I would pay £64 a month with them. Today I received an email stating that my 1st direct debit would come out on the 5th Feb and would be £128. I'm gobsmacked. Even with a monthly reduction in the summer months I'm still paying well over what I was advised.

They have told me that emails about direct debits can take 10 days to reply to and I am now outside of my 14 day cooling off period.

Would not recommend

Ahh, ignore this. I have just looked through my old emails from them and only my initial payment is this high. Afterwards they will be less than I was told. I never noticed the attached welcome pack

Jerry_Mander

absolutelyfedup wrote: »

Ahh, ignore this. I have just looked through my old emails from them and only my initial payment is this high. Afterwards they will be less than I was told. I never noticed the attached welcome pack

Yes that's what they did for mine too after I complained that they weren't honouring the quote I got through SimplySwitch (they still aren't but I'm happy with how they're now charging me). So now it's one large payment followed by 11 equal but much lower payments for 11 months. Is this what others are experiencing?

grumpycrab

6 months high, 6 months low for me.

ashe

Does anyone know how long it takes referral credit to go through? Was with bulb before and they credited it the day people joined. This company seems fairly slow and inefficient - as started supply jan 15 and still no £25 free credit - we’ve since referred 4 people and no email to say we’ve referred them etc which their terms state you should get

Live chat useless all they can tell us is as joined on a referral and we have referred people hut can’t tell us how many or when it will be credited as it’s down to their Finance team

Also when you do a meter read does this update your balance any time soon? Provided one 3 days ago and nothing updating on my account

grumpycrab

ashe wrote: »

Also when you do a meter read does this update your balance any time soon? Provided one 3 days ago and nothing updating on my account

It seems that providing a meter reading the day before your "billing date" is the best day to submit a reading. Poor Utility Point seems to be another one-man-and-his-dog team. I suggest that anybody that has switched to small providers should expect these issues, annoying as they are.
One piece of good news is that they are on Twitter - the bad news is that when they ask you to DM them you cannot because they need to follow you and they invariably don't. Ofgem needs to raise the bar for allowing suppliers to enter the market.

ashe

grumpycrab wrote: »

It seems that providing a meter reading the day before your "billing date" is the best day to submit a reading. Poor Utility Point seems to be another one-man-and-his-dog team. I suggest that anybody that has switched to small providers should expect these issues, annoying as they are.
One piece of good news is that they are on Twitter - the bad news is that when they ask you to DM them you cannot because they need to follow you and they invariably don't. Ofgem needs to raise the bar for allowing suppliers to enter the market.

They followed me and asked me for my details via DM then promptly ignored it. Seems from their recent teeete a lot of people are struggling to hear from them. Disappointed as locked into a 12 month switch via mse as expect prices to rise but their comms are poor.

I was with bulb before and they were excellent with a great app, fast updates to meter reads and quick answers to questions from their forum but their prices went up too quickly.

[Deleted User]

UP started to supply me on the 10th of the month and I send a meter reading on the 9th every month. So UP create the invoice on the 10th for the period 10th of the last month to 9th of this month.
I had a referral credit on joining and it was added to the first invoice. It was also itemised on the website under Statements.
The monthly statements tend to be available on the 17th for me, 7 days after the start of the billing period.

ashe

gsmlnx wrote: »

UP started to supply me on the 10th of the month and I send a meter reading on the 9th every month. So UP create the invoice on the 10th for the period 10th of the last month to 9th of this month.
I had a referral credit on joining and it was added to the first invoice. It was also itemised on the website under Statements.
The monthly statements tend to be available on the 17th for me, 7 days after the start of the billing period.

Thanks, good to know. Its frustrating as we have a smart meter with an IHD from when removed in and the supplier, Scottish power, were expensive as hell so it shows us having used £130 for the month so far as its not updated with tariffs as we move, so have relied on regular meter reads into previous suppliers to track usage but UP don't seem to be able to facilitate this.