Feedback on Utility Point

greyteam1959

bristolleedsfan said:

poppellerant said:

Can I ask how people are managing to contact Utility Point? I've tried emailing them last week and haven't had a reply.  Live chat doesn't appear available and their phone lines just aren't answered.

christinaclifford@utilitypoint.co.uk   Operations Manager.

Update
The email address should read christina.clifford@utilitypoint.co.uk
Not as the above.
HTH

poppellerant

Well I think it's fair that I post to tell people that UP eventually replied to the email sent on 31/12/2020.  I am assuming they are working late hours, as the email was sent well after 9pm last night.

soundgeek

poppellerant said:

Can I ask how people are managing to contact Utility Point? I've tried emailing them last week and haven't had a reply.  Live chat doesn't appear available and their phone lines just aren't answered.

I tried 0345 557 7878 and did find a way through the automated guff to a real person who promised me £30 compensation.

Also I started a case on resolver.co.uk

soundgeek

soundgeek said:

I got an email acnowledgement from UP saying they would pay me the £76.26 they owe me within 10 days. That was in  November-2019. I've received nothing. I left them in August! I won't be rushing back.

Is the ombudsman any use?

Without any communication with me, I discovered that Utility Point have paid me my £76.26 plus £30 late payment compensation, so it has taken 5 months to resolve, but it is resolved. They might have told me they had paid me, but they didn't.