Feedback on Utility Point

bristolleedsfan

Spike999 - Yes the new tariff that is the only Tariff offered when take first get a quote option is as you say more expensive, however several Tariffs are still available including Just up 20 week 13, is a case of clicking on show all tariffs a few times until get "Our Tariffs" page, all Tariffs shown without a second date/end date are still available, Would need to contact UP in order to sign up to ...........

https://portal.utilitypoint.co.uk/OurTariffs  - After putting in postcode if click on tariff shows tariff rates

Stompa

bristolleedsfan said:

Spike999 - Yes the new tariff that is the only Tariff offered when take first get a quote option is as you say more expensive, however several Tariffs are still available including Just up 20 week 13, is a case of clicking on show all tariffs a few times until get "Our Tariffs" page, all Tariffs shown without a second date/end date are still available, Would need to contact UP in order to sign up to ...........

https://portal.utilitypoint.co.uk/OurTariffs  - After putting in postcode if click on tariff shows tariff rates

FWIW, a few weeks ago I queried with them (as an existing customer) whether I could switch to one of the seemingly still available tariffs shown under 'Our Tariffs'. I was told no, the only tariffs I could switch to were those shown via 'Get a quote'. Having just received my latest bill today though, I see that the cheaper tariff that they suggest on it is indeed one of the 'Our Tariffs' ones.

ashe

Left them, credit balance of £100, final
bill few weeks later, balance refunded 10 days later, DD was set to £0 once final bill generated, no hassles, pleasantly surprised 

Peugeot_Pete

I'd say AVOID. I just requested a refund of the £250 credit I'm owed, thinking it would be a big help at the moment. I was told I couldn't have it because I hadn't provided 3 metre reads in the last 6 months (I gave one a week before the request and the statement that produced showed the credit so they know I am in credit of £250 and that my current DD is too high).

I emailed them back with my reading today and will do the same tomorrow, then i'll request the refund again on wednesday 🤣😇

bmfield

Just spoken to UP as with them now and paying too much so looked at changing onto one of their other tariffs. As someone above has said for the available tariffs listed on their tariff page, they won't let you switch onto one of these, only the 2 that are currently available by doing a quote. I was told this was because their website hadn't been updated (this means since November as that's when the earliest tariff started from).

Also - be very aware of their current UP Support v2 tariff as it's not all it seems. In the explanation/graph it looks like they are paying 50% of your monthly payment (worked out as your forecasted energy divided by 12 months). However, this is very misleading, as it's not half your monthly payment but half the energy used over the next 3 months, given as a credit 30 days after the 3rd month. Now with the next 3 months being lighter/warmer than probably the average for the 12 months, you are not getting half your monthly payment. They even tell you in the quote that you will only pay half your monthly payment for the next 3 months - which is incorrect.

So I'm off to change to a different provider.

UnclaimedEnergy

Well your Elec usage is likely to be higher for the next 3 months if you're working from home - However the gas price on this tariff is about 1p/kWh more than their previous fixed I believe - meaning they're aiming of making the money back in the winter

chiny

Following up from my comment in February; no refund of my credit on leaving appeared within the "allow 28 days".   Another week later, I sent an email of complaint and 9 days later (not that bad in these coronavirus days) received a UP email re-promising a refund, plus £30 compensation, within 3 working days.   We shall see.   Obviously I can't keep the money, JustGiving to Captain Tom perhaps.

chiny

Just to complete the story, UP did indeed send the refund within 3 working days (actually 2 working days) as promised.   So, the contract finalised and wrapped up about 4 months or so, after the supply finished.   Hardly dynamic, and UP needed much prompting but they did eventually get there.

Janinegenie

I have just moved address and Utility Point are trying to charge me £72 exit fees even though I am staying with them!! They say I have to pay them the fees and then they will reimburse me! How ridiculous is that? I can't afford to pay £70 I don't owe alongside my £50 direct debit that I only paid 2 weeks ago. My final bill for my previous property actually put me in credit so they owe ME money! I have never had any utility company make me pay an exit fee when I move house if I am keeping them on as my supplier only to then reimburse me! I will not be paying the fee and I am contacting Look After My Bills to get further advice as they chose them for me as the cheapest provider. My contract actually ends on the 23rd July and I will definitely be leaving them then. Appalled at their treatment of me. Definitely steer clear. 

Gerry1

Janinegenie said:

I can't afford to pay £70 I don't owe alongside my £50 direct debit that I only paid 2 weeks ago.

Then you can't afford to be with Look After My Bills.  They won't switch you to the cheaper companies that don't pay them commission fees, and other companies don't deal with them because they don't want the endless churn of customers that leave soon after joining.