Feedback on Utility Point

jamesperrett

They now owe me an extra £30 for their late refund. 11 working days after producing their final bill (which only appeared after I contacted them).

soundgeek

I got an email acnowledgement from UP saying they would pay me the £76.26 they owe me within 10 days. That was in  November-2019. I've received nothing. I left them in August! I won't be rushing back.

Is the ombudsman any use?

CRISPIANNE3

soundgeek said:

I got an email acnowledgement from UP saying they would pay me the £76.26 they owe me within 10 days. That was in  November-2019. I've received nothing. I left them in August! I won't be rushing back.

Is the ombudsman any use?

When I had an issue with a refund I went via Resolver and got my money back in a few days. Definitely worth a try. Also a lot less winded than going via the ombudsman. 

soundgeek

OK, thanks for that advice CRISPIANNE3. I did just get through by telephone. A very pleasant chap told me that they has something of a backlog due to Covid-19! I'll have a look at resolver.

soundgeek

Also he did say he would add the £30 late payment compensation fee to the payment. I won't hold my breath.

Saskwatch

I notice from a credit checking service I have access to that Utility Point's credit rating has plummeted to 17 out of 100 and they advise cash transactions only. They have also just had a county court judgement against them. I have just switched to a different supplier. Not sure if these guys are going to last. Be aware if you have a large credit with them. 

bubieyehyeh

soundgeek said:

Also he did say he would add the £30 late payment compensation fee to the payment. I won't hold my breath.

They probably owe you more than £30.

OFGEM mandate they must repay credit with 10 working days of bill. If they don't you are owed £30 compensation which should be paid automatically within 10days of them breaching the OFGEM requirements. If they don't pay the £30 within 10 working days OFGEM says they must pay another £30 compensation.

I'd point this out to them and ask for extra compensation due to the delay.

After chasing them after they repaid the credit just before xmas, I pointing this out to them, they have now paid the £60 compensation that OFGEM mandates. Nearly 8 weeks after my final bill. 

I'd advise anyone to avoid Utility Point.

poppellerant

Can I ask how people are managing to contact Utility Point? I've tried emailing them last week and haven't had a reply.  Live chat doesn't appear available and their phone lines just aren't answered.

fatbeetle

soundgeek said:

Is the ombudsman any use?

Well they seem to have done the trick for me, I've just received my £178 off of Utility point.

fatbeetle

poppellerant said:

Can I ask how people are managing to contact Utility Point? I've tried emailing them last week and haven't had a reply.  Live chat doesn't appear available and their phone lines just aren't answered.

If you go on Facebook, and start leaving sarcastic/damaging/truthful posts on their page they soon buck up!