TeleTech... official MoneySavingExpert.com discussion

forever_optimistic

Thought it was you Twiggy - you were in my class for the training with Arise - so you lasted a bit longer than me then? Have you tried Sensee - I've just passed the first stages of their recruitment process, but maybe no work for another couple of months.

anna23

I too am curious about working for Teletech and was rather disappointed about the actual job vacancy. (Belfast?) I am also wary about all the promises they seem to make on their website, and am concerned about having a credit check. Does anyone know if their any good companies out there - where you can work from home? I would appreciate any info.

BTW - some of you may already know this but the other day I received an email from this so called 'company'
Glacis Group LLC

from Oscar Wood [hr.dep.wood@gmail.com]

this is an invite to become in essence, a money transfer mule - they got my details from Jobsite. I realised looking at the email address it was rubbish and Googled the company - what a can of worms that unearthed.

Hope to hear from you soon re 'Home work'
Thanks
Anna

CJ..._2

anna23 wrote: »

I too am curious about working for Teletech and was rather disappointed about the actual job vacancy. (Belfast?) I am also wary about all the promises they seem to make on their website, and am concerned about having a credit check. Does anyone know if their any good companies out there - where you can work from home? I would appreciate any info.

I am sure there are some great opportunities posted on here too but this place - http://talk.sureboom.com/forum.php has a lot less stuff to look through and I've taken several ideas of theirs' on board

twiggy100

Has any heard from Teletech yet? i am on the brink of giving up all hope.
Hi Forever, I can remember you from the lengthy Arise post that has been banned from here. not sure who your were in my Arise class though. I applied to Sensee but again have not heard a dickie bird since. Really deflated with the whole working from home lark now, although i would love to continue, it seems like alot of graft to even get an interview with anyone!

SimIsOnTheUp

I used to work for TeleTech.

Please keep your expectations slightly lowered when it comes to them!

You'll have 12 minutes per call, which can at times be highly stressful for a truly awful wage of £6 per hour.

A job is a job and all that, but some of the customers won't know their way around their PC / Mac, and so a 12 minute call handling time becomes farcical!

This coupled with TeleTech's sheer ineptitude when it comes to their HR Dpt getting back to you, or not as the case may be.

I even had their Referencing people from the Philippines calling my Father at 8am on a Bank Holiday Monday, even after I'd asked them *not* to contact him, and that I'd supply alternative details.

All in all, one word springs to mind when I think of TeleTech - stress.

Good Luck to all of you, but I'd check out alternatives who pay a fair wage to start with.

Sim x

Sanity

I don't know where this training in Belfast nonsense has come from, but you don't. Its 3 weeks training at home, possibly might be longer now due additional tech training.

Currently we have no full time trainer, which might be why there is a delay in them getting back to you.

It is stressful. No its not the greatest pay in the world.

At the moment, everyone I know who works there is looking elsewhere, because targets being set are unrealistic, we are having to fob off customers due to the ineptitude of higher departments, and for the money we are paid, the stress of the job and the abuse from some customers isn't worth it.

Fingers crossed they will make improvements as soon as possible, but I'm not holding my breath.

RebekahR

I work there but i'm not looking elsewhere :-D ... Ref the training in Belfast "nonsense" this is the advert ...

TeleTech@Home Customer Service Agent UK(Job Number:

00LXM)
Description


Customer Service Associate, Home-based position!

This is the Opportunity you were looking for …

As a TeleTech@Home Part-Time Technical Customer Service Associate you will be in charge of providing friendly, helpful and professional service to assist the incoming calls with troubleshooting Technical and Computer issues. Although you will be based from home, you will need to commit to 6 weeks on site training in our Belfast site.
The Customer Service Representatives will report directly to the Team Leader and is responsible for creating a positive first impression for customers who call with broadband and phone line technical queries. You will be confident working with computers and have a good working knowledge of Microsoft packages, internet and email.
You will be responsible for answering incoming calls from our client's customers for broadband, phone line and general queries. Using your excellent telephone manner to gather information coupled with your problem solving experience you will ensure that any issues identified are handled appropriately by aiming for first time resolution.

Essential Criteria
Proficient level of English (spoken and written)
Previous Customer Service experience (minimum of 6 months)
Problem Solving Skills with the ability to Multi Task
Excellent Attention to Detail / Accuracy
Basic IT skills / experience of Microsoft Packages
Excellent Communication Skills


Desirable Criteria
Technical Support experience
Call / Contact centre experience

Working from home is a great idea because:

• You avoid traffic jams in rush hours!
• You save money in transportation and meals!
• You Enjoy your home's comfort for a better performance.
• "Whatever fancies you" dress code
• Have some free time to do other activities!

• Performance-related bonus
• Part-time job
• Excellent holiday allowance
• Contributory pension
• Online training and support to develop your skills

If you have …

• The availability to work on evenings and weekends
• Medium level of studies
• Advanced PC skills
• Good oral and written communication skills… then you're a perfect fit!

To work from home you just need:

• Phone Line
• PC - 512 MB minimum RAM
• Internet Service Provider: Cable or DSL (512kb minimum speed)

Working for TeleTech means Opportunity …
This is your opportunity to do more, learn more, and be more. Most importantly, you will have the opportunity to become part of one of the largest and fastest growing companies in the Customer Management industry around the world.

Sanity

RebekahR wrote: »

I work there but i'm not looking elsewhere :-D ...

I hope you can manage all the calls single handed then :rotfl:

RebekahR

Absolutely! Transfer, Transfer, Transfer ... :-D

Sanity

RebekahR wrote: »

Absolutely! Transfer, Transfer, Transfer ... :-D

Good luck getting anyone to take ownership....