TeleTech... official MoneySavingExpert.com discussion

Irish_Eyes_2

It appears that they have started recruiting again in the UK, at last!! :-)

http://www.hirepoint.com/athome/

RebekahR

Yea looks like the new training groups will be started in May.

Dory78

Ohhh yay - newbies!!

Rufff

Aww really wish I was still doing this, working from home is 'the shizz' :cool:

Good luck to all the newbies, its hard work sometimes but well worth it !

RebekahR

Why did you leave?

Rufff

Couldn't carry on doing it when I went to university last September, and it's taken me almost 8 months to find another job! lol

Austinhead

I'm interested in this, and have quite a lot of technical experience. I'm just wondering, £6.20 / hr is pretty poor pay for a technical support person, can someone explain how the metrics work, and how much more money you are likely to earn ?

Thanks.

RebekahR

I think its paid out at 5 and 10% or something similar of earnings. Paid out one a month. Pretty much depends on your hours you work as to how much u get.
Currently measured on 95/100% attendance and the quality of your calls when marked.

ex-dmp

Austinhead wrote: »

I'm interested in this, and have quite a lot of technical experience. I'm just wondering, £6.20 / hr is pretty poor pay for a technical support person, can someone explain how the metrics work, and how much more money you are likely to earn ?

Thanks.

Rates are low because there are far too many IT people chasing too few jobs at the moment. Rates for 1st line helpdesk, which this job appears to be, range from minimum wage to £15/hr IF you are lucky.

I have seen/know up to 700 people apply for one job similar to this

Rufff

ex-dmp wrote: »

Rates are low because [STRIKE]there are far too many IT people chasing too few jobs at the moment. Rates for 1st line helpdesk, which this job appears to be, range from minimum wage to £15/hr IF you are lucky.[/STRIKE]

I have seen/know up to 700 people apply for one job similar to this

Last time I checked you can get a performance related monthly bonus of upto 15% .

And the rates are low because you are working from home, therefore pay no travel/commuting costs of running a car/taking the train/bus for example and because apart from your own PC all the equipment you need is supplied to you for free, unlike the Arise homeworking job where you have to buy and sort out everything yourself.