BT price hike (Jan 2018)

mikemoreton

Had the same problem with BT. 4 months into a very good deal, they emailed me that my monthly charge would increase by £2.50 in January. Same process with the "please don't leave" dept. They did offer me a deal of no increase if I signed a new contract for 2 years!

Richard500

These "special offers" that are supposed to be for existing customers are little more than Spam as I got several "offers" to renew all of which were more expensive or the same with fewer services I was already getting. One call and all was set back to where I started and an assurance (I'll wait and see) that I would not be bothered again until near the end of my new 18 month contract.

I am trapped wit BT becuase I have Direct to Premises fibre and there is no one else that can provide it in my area.

littleboo

Richard500 wrote: »

These "special offers" that are supposed to be for existing customers are little more than Spam as I got several "offers" to renew all of which were more expensive or the same with fewer services I was already getting. One call and all was set back to where I started and an assurance (I'll wait and see) that I would not be bothered again until near the end of my new 18 month contract.

I am trapped wit BT becuase I have Direct to Premises fibre and there is no one else that can provide it in my area.

There are a few providers that offer Openreach fttp, Zen for example. For the ones that don't offer it, Sky, Talktalk etc, its because they choose not to, not because they can't.

Chris_M_3

Just had my refund of my Line Rental Saver.

To recap, I paid £208 in October, haggled a new Infinity 2 deal with free BT Sport. BT decided to break the agreed contract in January, I called to leave in the first week of January and today they refunded the balance of the Line Rental of £174.

What a faff and completely unnecessary!

AlanB123

I had read about the proposed BT price rises in Jan'18 and was looking out for their notification letter/email. I contacted them mid December saying I had not received the notification. BT said it had been sent on 28 November but after lengthy conversations when I told them it had not arrived they undertook to send me a copy. On two occasions this did not materialise. I rang again and on 22 December a lady from Truro explained that if I had taken out my new contract after 21 September (which I had) there would be no price rises -and this is why I had not received the e-mail
Today 26th Feb'18 I have received a letter from BT saying they had a system problem and that I didn't receive the e-mail telling me that the prices were going up, but that they indeed were on 28 March. Rang BT to complain. They have no knowledge to the BT letter and as far as they were concerned 30 days had now passed from the date of their original e-mail, (that was not received), so I cannot get out of the contract without penalty.
Their B/Band may be OK but I am desperate to get away from this awful organisation.
I imagine I will not be the only one to receive a BT letter today.

Gottsy

Surely their 30 day to notify cancellation is wrong. If they broke the contract they broke it?. A contract needs the full agreement of both parties. If one doesnt respond then there can be no contract?

JJ_Egan

Its the Ofcom rule 30 days .
No contract broken .
The contract includes in the T&C we may raise the price during the contract .
See multiple identical posts on the BT price increase from October 2017 .

T&C
Our prices and terms may change at any time while you're in contract with us. We'll let you know about any important changes before they happen.

Mr_Singleton

Got a letter in the post from BT saying "Sorry we didn't inform you of the £2.50 price rise by email" but don't worry we still took the money anyway. The only reason I stay with BY is FON. Why do BT get to break the contract at no cost but the consumer can't?

Also a number of people have been offered good prices to stay if they sign a new 18/24 month contract BUT what's to stop BT implementing ANOTHER price rise in that time?

boatman

AlanB123 wrote: »

Today 26th Feb'18 I have received a letter from BT saying they had a system problem and that I didn't receive the e-mail telling me that the prices were going up, but that they indeed were on 28 March.

Can you upload a picture, use http://tinypic.com/

seatbeltnoob

Chris_M wrote: »

Just had my refund of my Line Rental Saver.

To recap, I paid £208 in October, haggled a new Infinity 2 deal with free BT Sport. BT decided to break the agreed contract in January, I called to leave in the first week of January and today they refunded the balance of the Line Rental of £174.

What a faff and completely unnecessary!

I dont get why they would increase your price mid contract even though you paid it in full upfront.