BT price hike (Jan 2018)

Aletank

I just signed up to Plusnet £25 a month for months with a 12 month contract, £10 set up fee.
I ended up taking -
Line Rental Saver - £203.88
Set Up Fee - £10
Monthly Fibre - £6
TopCashback - £70
If I get the cashback it's £18 a month, If i don't it's £23.83 for 12 months.
Better than BT's £29 a month for 18 months

shaggy

Aletank wrote: »

I just signed up to Plusnet £25 a month for months with a 12 month contract, £10 set up fee.
I ended up taking -
Line Rental Saver - £203.88
Set Up Fee - £10
Monthly Fibre - £6
TopCashback - £70
If I get the cashback it's £18 a month, If i don't it's £23.83 for 12 months.
Better than BT's £29 a month for 18 months

Its a good deal and Plusnet usually have this offer on every few weeks with either TCB or Quidco.
did you pay your BT line rental in advance, and if so, did they agree to refund any unused amount?

Aletank

Never paid my BT line rental in advance but I was with Plusnet before BT and paid Plusnet for advanced line rental, Plusnet refunded no problem when they increased their price in May/June.
I'll probably be back to BT in 5/6 months

shaggy

Aletank wrote: »

Never paid my BT line rental in advance but I was with Plusnet before BT and paid Plusnet for advanced line rental, Plusnet refunded no problem when they increased their price in May/June.
I'll probably be back to BT in 5/6 months

Am really tempted to switch too but on a very good sim only deal with BT which no one else can match right now. I paid my BT line rental in advance and in fear I'll Have a battle getting this back plus my sim only mobile sim will increase by £5 although I am not tied in and can move if I want to....

Aletank

I'm sure I read somewhere that the sim only deal price remains the same for the period of your contract ? I use Tesco mobile if that helps, not tied into any deal then. Plusnet have good SIM only deals but i won't changed for that reason. Maybe a Plusnet SIM only deal could be for you ?

Quentin

shaggy wrote: »

Am really tempted to switch too but on a very good sim only deal with BT which no one else can match right now. I paid my BT line rental in advance and in fear I'll Have a battle getting this back plus my sim only mobile sim will increase by £5 although I am not tied in and can move if I want to....

You won't have a battle getting line rental paid in advance refunded.

If they try it on then one complaint will get it sorted

But are you still in the time frame allowed to give notice because of the price rise??

shaggy

Quentin wrote: »

You won't have a battle getting line rental paid in advance refunded.

If they try it on then one complaint will get it sorted

But are you still in the time frame allowed to give notice because of the price rise??

I was sent the email on Nov 29 so I assume I have 2 more days??? The way it stands I'm tempted to stay and grin and bear it with the price increase. Any savings I might make moving to plusnet now will be offset by my mobile sim with BT. I can actually move my sim away elsewhere but no others give the same sort of deal as BT with 20gb data for around 16 a month.... So still umming and ahhing

shaggy

well this is confusing. I've just had a lengthy chat with retentions (over the phone, as they dont do online chat afaik).

BT mobile price to remain at £16 p/m for as long as I have the contract !???

They 'pressed the button' meaning I can tranfer to plusnet or whoever and I have until 26 Jan to do it.

I will get back any advance line rental i paid should i choose to leave.

The bit about the BT mobile line rental was surprising as I thought it increased by £5 if I no longer had any other product with BT but I got him to confirm with his manager, and noted everything down on my account. Very surprised indeed and I'm not sure what to do now LOL.

tim_lb

I received my price hike email on December 1st and I've finally got round to calling them up.

There was an instant offer to keep me on the same deal (Infinity 1) for another 18 months at the original price £29.99

I said I was still considering moving to Vodafone because they're offering even faster at £24.

The response was that everyone apart from cable companies uses "our" infrastructure and so we will always be faster because it's ours. And I'm on the fastest deal BT can do, so I will gain nothing whatever anyone else offers.

This sounds like sales-speak to me. But is there any truth in it? Do Openreach really offer better speeds to BT customers?

I went through the order process on Vodafone, filling in address and landline number and it continued to offer their higher speed option ,'unlimited 76' with a minimum guaranteed of 64.41 mbps

JJ_Egan

BT Infinity 1 up to 52 meg .
Others on OR was up to 38 meg .
Infinity 2 i see the same speeds .