Outfox the Market reviews: add your feedback

Sartois2020

Petriix said:

Sartois2020 said:

Well, for me at least I was with them for two years on a rolling tariff and at no point did they tell me of a cheaper one. In fact, they kept me on the same tariff whilst increasing the bill due to usage - and that's fine, I'm using more so I get billed more. However, when paired with the tariff issue, I can't say I'm exactly pleased. 

More than anything though, it's just bad business practice. They gouged me whilst they could but have ended up with an ex-customer who's telling friends not to go to them / writing on review websites. They were in it for the short-term gain, whereas if they'd pointed me in the direction of a tariff that was even 20% cheaper I'd be singing their praises, or something to that effect.

I would never trust my current supplier to provide accurate estimates for my use or to suggest the best tariff for me. In any case their suggestion would be of no value as it would not show me if I should switch to another supplier. I see it as my responsibility to regularly check the whole of the market for a better deal. It literally takes a few seconds. You should at least know when your fix is ending and be actively looking for a cheaper deal once per year.

I'm struggling to imagine what tariff you were on that could have been so much more expensive than their cheapest option but I would suggest that it was an oversight on your part rather than anything misleading from OTM.

As to my experience with OTM... I've just had my first bill. My usage is well within the expected range and I was £15 in credit. However, they have decided to increase my direct debit by 25%. That's pretty annoying as I have no need to build up credit at this time. They already take the DD in advance so that you don't dip into debit during the month. I'm not going to get my knickers in a twist about £10 per month as my usage is generally so low that it confuses most energy suppliers' algorithms (or they're deliberately set to overestimate usage) but it seems unnecessary to increase it at this stage.

Well, when I rang up to take issue with my bill (then £1,000 a year) they told me about a tariff that would be £600 a year...so, that's why I'm pretty !!!!!! off that they didn't tell me about a cheaper tariff. I take responsibility for not checking more diligently, but that doesn't let them off legal obligations of their own. I've asked for a copy of all their correspondence with me and a cursory inspection has revealed no emails telling me about cheaper tariffs.

Yup - that's what they did with me re. the Direct Debit; I thought I was a little in credit and things were fine and, stupidly, I trusted them. If you don't mind my advice keep a very close eye on them.

MWT

Sartois2020 said:

 I've asked for a copy of all their correspondence with me and a cursory inspection has revealed no emails telling me about cheaper tariffs.

It will not be a separate email, look for an annual statement which covers things like your estimated annual usage etc. There will be a couple of sentences in there talking about alternative tariffs.

Sartois2020

MWT said:

Sartois2020 said:

 I've asked for a copy of all their correspondence with me and a cursory inspection has revealed no emails telling me about cheaper tariffs.

It will not be a separate email, look for an annual statement which covers things like your estimated annual usage etc. There will be a couple of sentences in there talking about alternative tariffs.

Ok, thanks for that, I'll check.

Clif

For my usage Outfox The Market are always first on Cheap Energy Club, others come and go, but Outfox The Market are CONSTANTLY cheap and for unbiased customer reviews, Trustpilot rate them EXCELLENT with 4.5 stars!

Hammer_Time

I am happy with OFM and I am on there Fix,D 20 9.0 which is no longer available. However I just checked the Cheap Energy Club and for me they are about the tenth cheapest.

MWT

Hammer_Time said:

I am happy with OFM and I am on there Fix,D 20 9.0 which is no longer available. However I just checked the Cheap Energy Club and for me they are about the tenth cheapest.

Don't depend on the comparison sites to accurately reflect the reality of the comparison between your existing supplier and the alternatives, directly compare the standing charges and price per kWh for yourself.

fact_check

I agree. All energy statements are Price x Quantity (PxQ). So simply look for the unit rates of gas & or Elec times the quantity you consume & that should be it. Of course check the standing charge too. Be aware some suppliers don't include vat with their unit rates & standing charges when they advertise them. However OTM do.

MWT

fact_check said:

Be aware some suppliers don't include vat with their unit rates & standing charges when they advertise them. However OTM do.

If you see any that don't them report them, it is a requirement to show VAT inclusive pricing on consumer targeted web advertising.

Clif

I don't trust Orbit Energy because they don't include VAT in their quotes!

Talldave

I wouldn't trust OFTM because the company's directors don't file accounts for their companies on time. I have to abide by HMRC rules, why shouldn't they?