Who or what company owns the PAC code ID mobile number ?

MoneyMate

We've checked with the Twitter team and you were unwilling to provide information that was requested to move forward with your issue.

Info from my Twitter

XXXXXXXXXXXXXXXXXXXXXXXXXX MY ACCOUNT DETAILS.
Dec 5
Sent

iD Mobile
Morning XXXXN, thank you for providing this information. I have managed to locate your account and can see a disconnection has been processed. All that is now outstanding is £3.44 to fully close this account.

In relation to the sharing of your number, can you give me a little more detail about this so I am able to fully investigate this? What makes you believe iD shared this number?

- Matt
Report this message sent from iD Mobile Delete this message sent from iD Mobile
Dec 6
XXXXXXX
My number was shared with a newly enabled 1p mobile chap, for obvious security reasons in the end because the ID Call centre is useless I had to port out. I'm on trustpilot have a look
Delete this message sent fromXXXXXXX
Dec 6
Sent

Are you able to also look at my Resolver case with ID
Delete this message sent from XXXXXXX
Also MSE Forums I'm MoneyMate makes interesting reading
Delete this message sent from XXXXXXX
XXXXXXX
Are you also based abroad?
Delete this message sent from XXXXXXX
Dec 6
Sent

iD Mobile
Hi XXXXXX, I'm afraid I am unable to check on resolver cases. In relation to the issue at hand, I'm still a little in the dark, unfortunately.

Are you able to advise exactly what you believe iD have done wrong on this occasion?

- Matt
Report this message sent from iD Mobile Delete this message sent from iD Mobile
Dec 6
XXXXXXX
I think i am wasting my time with you Bye
Delete this message sent from XXXXXXX
Dec 6
Sent

iD Mobile
I'm sorry that I am unable to help on this occasion,XXXXX. If you change your mind just drop us a message. - Matt
Report this message sent from iD Mobile Delete this message sent from iD Mobile

MoneyMate

Resolver contact still unanswered

Dear Customer Service Team,
I make the cheque £24.33p please confirm, many thanks.

Regards,

XXXXXXXX

Account number : X
Phone number X000

ADDRESS DETAILS

RES4736579

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REF:755488e79c0dbfd16a2705f49927c304

---

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11th December 2017 at 12:25

HiXXXXX,

Thanks for your recent email.

I have investigated your account and I can confirm that we have
compensated your with £23.44.

I do apologise for any inconvenience this may have caused.

Friendly reminder that we have 2 self care services, the iD Account and
iD App that allows you to monitor your usage, allowances, update bank
details and much more.

For any further assistance do not hesitate to reply to this email,
alternatively you may contact our Customer Service Team on 7777 (free
from your iD Mobile phone) from your iD Mobile sim or 0333 003 7777 from
any other mobile number or landline. (standard rates apply when calling
from a landline or alternative mobile network).

Kind Regards,

Chelsea Hawes
iD Customer Services

MoneyMate

idmobile wrote: »

Hi MoneyMate, we've taken a look at your posts and it seems apparent that the issue affecting your number was caused when the 1p chap activated his account using your number.

This is not something we would have control over and your number should not have been allocated to anyone else as it was still active with iD Mobile.

This is a very uncommon situation that may have been resolved by our technical team and we apologise this was not sorted before you decided to port out.

We're glad to hear that your number is now working as expected, however, this does not sound like iD Mobile is at fault so we'd be interested to hear of the resolution you are looking for from escalating your complaint so we can reach a fair resolution.

We've checked with the Twitter team and you were unwilling to provide information that was requested to move forward with your issue.

If you are able to give us some more details via Twitter we'll be glad to help.

what happened to the pm i sent to you such a long time ago ?

MoneyMate

i now have a £20 credit in my Closed ID account how useful

MoneyMate

idmobile wrote: »

Hi MoneyMate, we've taken a look at your posts and it seems apparent that the issue affecting your number was caused when the 1p chap activated his account using your number.

This is not something we would have control over and your number should not have been allocated to anyone else as it was still active with iD Mobile.

This is a very uncommon situation that may have been resolved by our technical team and we apologise this was not sorted before you decided to port out.

We're glad to hear that your number is now working as expected, however, this does not sound like iD Mobile is at fault so we'd be interested to hear of the resolution you are looking for from escalating your complaint so we can reach a fair resolution.

We've checked with the Twitter team and you were unwilling to provide information that was requested to move forward with your issue.

If you are able to give us some more details via Twitter we'll be glad to help.

Perhaps you can answer a fairly straightforward question re :

More and more people say ID have a South African call centre , does any one have details of this please

MoneyMate

MoneyMate wrote: »

what happened to the pm i sent to you such a long time ago ? :mad:

Sorry idmobile I didn't realise you cant receive PM,s :beer:
Perhaps you will get this message when you come back on here in a week or so's time :T

bazzyb

MoneyMate wrote: »

More and more people say ID have a South African call centre , does any one have details of this please

What details do you want? Are you planning on visiting them?

MoneyMate

bazzyb wrote: »

What details do you want? Are you planning on visiting them?

Thats really spooky i'm planning to visit Johannesburg next year can you help please :beer:

MoneyMate

MoneyMate

Promised cheque came from Carphone Warehouse today.

Cheque from ID Mobile if sent ? ( up to 30 Days ) :eek: can you believe that.