Who or what company owns the PAC code ID mobile number ?

MoneyMate

Well they've refused to pay the £4.33p so called early cancellation fee, so the Resolver case continues.
Also want me to reopen my bank detail, NoNoNO
16 days until escalation
In 16 days I will be able to escalate my case to CEO :j:j

pmduk

It's unlikely your case goes to the CEO, more likely to a different complaint-handler authorised to handle complaints on his/her behalf. Possibly sitting at the same bank of desks.

Jon_01

Tends to be the Exec office for Resolver issues.

I've tried Resolver a couple of time, total waste of time. Just a system to appear to be doing something which in fact does nothing at all. Don't expect to get anything sorted through it...

[Deleted User]

Jon_01 wrote: »

Tends to be the Exec office for Resolver issues.

I've tried Resolver a couple of time, total waste of time. Just a system to appear to be doing something which in fact does nothing at all. Don't expect to get anything sorted through it...

I've used it (damned if I can remember what for though) and it worked perfectly. I'd certainly recommend it.

pmduk

Jon_01 wrote: »

Tends to be the Exec office for Resolver issues.

I've tried Resolver a couple of time, total waste of time. Just a system to appear to be doing something which in fact does nothing at all. Don't expect to get anything sorted through it...

In my experience, the exec office sends all complaints to the complaints dept. Those that have had exec office contact get signed off differently.

MoneyMate

Update from ID
Hixxxx,

Thank you for your recent mail.

I have looked at your account and can confirm that there is currently a balance of £3.44 on the account and the approved credit is £20.00 which can be added to your account.

The The amount remaining will be refunded into your bank account, this will be £16.56 and can be refunded by reverse direct debit into your bank account. In order to complete the reverse direct debit we will require an active direct debit instruction which will allow the credit to be refunded within 5 working days.

I apologise for the inconvenience caused.

Friendly reminder that we have 2 self care services, the iD Account and iD App that allows you to monitor your usage, allowances, update bank details and much more.

If you have any questions, call us on 7777 from your iD mobile, or 0333 003 7777 from a landline (charges from landlines and other mobile networks may vary).


Kind Regards,

Byron Turner
iD Customer Services

Original Message Follows:

---

The £20 is compensation which I refused
the £4.33p is the early cancellation charge which I dispute.
Would you reopen your account for these "Cowboys"

d123

MoneyMate wrote: »

Update from ID

---

The £20 is compensation which I refused
the £4.33p is the early cancellation charge which I dispute.
Would you reopen your account for these "Cowboys"

If you’re happy with £16 credit then yes, if you are wanting to go for more compensation and the outstanding line rental voided, then no, hold out and then demand a cheque if they agree.

MoneyMate

And then a new twist
Hi XXXXX

Thank you for your recent email.

I'm sorry to learn of the issues that occurred.

I've sent off the request to arrange a cheque to be sent to you, please
be advised that the cheque can take up to 14 - 30 days to be received.

For any further assistance do not hesitate to reply to this email,
alternatively you may contact our Customer Service Team on 7777 (free
from your iD Mobile phone) from your iD Mobile sim or 0333 003 7777 from
any other mobile number or landline. (standard rates apply when calling
from a landline or alternative mobile network).


Kind Regards,

Aqeela Voegt
iD Customer Services

MoneyMate

More and more people say ID have a South African call centre , does any one have details of this please .

idmobile

Hi MoneyMate, we've taken a look at your posts and it seems apparent that the issue affecting your number was caused when the 1p chap activated his account using your number.

This is not something we would have control over and your number should not have been allocated to anyone else as it was still active with iD Mobile.

This is a very uncommon situation that may have been resolved by our technical team and we apologise this was not sorted before you decided to port out.

We're glad to hear that your number is now working as expected, however, this does not sound like iD Mobile is at fault so we'd be interested to hear of the resolution you are looking for from escalating your complaint so we can reach a fair resolution.

We've checked with the Twitter team and you were unwilling to provide information that was requested to move forward with your issue.

If you are able to give us some more details via Twitter we'll be glad to help.