Add your feedback on energy supplier People's Energy

Blackadr

My expectations weren't that high having switched from the abominable 'Together Energy' but People's Energy have easily exceeded them. Switch was smooth, communications have been excellent. Calls are answered promptly and by very helpful staff. Tariffs are competitive (see their brand new Summer 2019 tariff) and what's more, their business plan aims to return 75% of profits to customers starting sometime in 2020 I believe - so their name actually means something. I have no hesitation in recommending them to all. Keep up the good work.

badmemory

I had always been with a Big 6 supplier but finally got brave enough (I think it was Feb) to move away. So glad I did. I really like that, in response to their email, I can put my monthly reading in, wait an hour, then see my full bill. So much better than having to wait days & remember - see my username!

Morphaniel

I've been with TPE for over 18 months now, having been bobbling around in the 'best deals' sector for many years. Since it is unlikely that I will make significant savings by transferring from one 'best deal' to another in the top five, I was intrigued by the co-operative nature of TPE (potential profit sharing) and their financial ethics. So far, I am very pleased. The company is tiny, of course, and the web site is very basic but it all works. The quarterly reports on their company page make interesting reading and the only thing I really need is for them to start supporting smart meters (though mine became redundant prior to switching to TPE).

ozaz

Morphaniel wrote: »

the only thing I really need is for them to start supporting smart meters

Same. I've never had a smart meter but I'm starting to get interested in having one. If I want one now I would have to switch from PE to a different supplier.

peterx

I must praise them.I have just left them as the deal came to an end.They produced my final bill and refund after a very short while.The bills are produced immediately after giving readings.I would not hesitate returning to them in the future.Five full stars.

ianmak

Been with this small company for 15 months now, and all is great. I don't think they're quite the cheapest, but I like the smallness of the company compared to some of the larger ones. Transfer was easy and seamless and meter reads are easy to do online, with a generated bill soon after.

olympusmegavolt

Totally agree, an excellent supplier to deal with.
I too have left because their 'zero exit fee' tariff was no longer competitive and I did not want to get locked into an 'exit fee' deal.
What was highly commendable was that my final credit was refunded promptly and without having to ask.
Would definitely use them again.

webbit

what i dont like about energy companies is the control they have over your bank account, i hada horrendous time with ireasa and econmy energy, who doubled my DD despite being well in credit, and the only way to stop the increase was to cancel DD, people energy have actually listened they wanted an increase but I said I could not afford it and it was not implemented, they seem to have the customer care in mind, although can I suggest when there is an issue the customer representative takes the issue on until conclusion instead of sending of to someone else

Masomnia

CelticStar wrote: »

I switched to People's Energy from the abominable IRESA because I liked their stated aims and ethos and, although they weren't the cheapest supplier they were pretty competitive. I spend quite a bit on gas and electric. My thoughts so far are that they were initially very helpful when dealing with the abominable IRESA and their attempts to stop people from switching. I was impressed with all the people I dealt with at People's Energy who were very helpful and seemed enthusiastic about what they were doing. Their call centres seem to be in the UK which is also helpful as sometimes dealing with a language barrier on top of trying to sort out account issues can be difficult.

However, after six months I am having some issues. I've never had a reminder to submit meter readings or any kind of statement telling me my bill is available. When I realised this recently I logged in online to look at my bills there instead but I get a message there saying told I can't access any bills 'until my first bill cycle' - I have been with them months so there should be bills there. I have submitted meter readings when I've remembered but there doesn't seem to be any history of them. The woman I spoke to also seemed to think that I am not being supplied energy by them when I definitely am. A ticket has now been raised but I was given no idea when this might all be resolved and the customer services rep I spoke to this time seemed a lot less helpful.

So, all in all, a bit disappointing and I am thinking of leaving now because I can do without the hassle.

I'm having similar issues switching to them. I have two meters so submitted readings, and when I got my final bill from Eon one reading was customer submitted, and the other an estimate. The estimated one was way off and would have cost me a lot more. 6 months later there's still an ongoing dispute because PE won't accept the readings suggested by Eon despite me submitting them so they know how much I've used. Don't know whose fault it is now, but it seems to stem from them not accepting my reading in the first place.

When I go on the website there's no first bill but they're happy enough to take my DD!

They weren't quite the cheapest but I went with them because I like that it's 100% renewable. The 75% of profits thing is a bit of a gimmick imho. They made a loss of a few million quid last year so I won't be holding my breath for my share.

polysia

webbit wrote: »

what i dont like about energy companies is the control they have over your bank account, ...

Those who elect to pay their bills, whatever they are for, via direct debit are fully protected by the terms of the direct debit guarantee.

But if direct debit is not for you, then there are plenty of suppliers with tariffs that don't require you to pay that way.

But as far as energy suppliers go, you will probably pay more if you don't agree to pay by direct debit, and you probably won't get any cashback either.

But I am not going to attempt to seek to disagree with an MSE member who seems to have be a member of this site from almost the day it started. I 've only just joined, so probably have years of experience to gain yet.

But we have been paying our energy bills by direct debit for the last decade at least, and we were one of the latecomers to this type of payment scheme as far as paying for energy is concerned, and have never had any issues that could not quickly and easily be resolved. We had used direct debit as a payment method for other things years before that. e.g. our mortgage is paid by direct debit.
Not had any issues there either that could not be quickly and easily resolved.

You should always be advised in advance of how much is to be collected, and when.