Add your feedback on energy supplier People's Energy

tlcgrantham

reefer37 said:

quick question do people energy allow you to transfer to a new tariff within people energy without paying the £60 exit fee.
signed up in jan for 2 months upfront payment and they have just realese a new version of this for £20 cheaper. under other suppliers eon and tonik was alble to transfer if internal without the fee as still staying within the same energy provider just wondered if peoples energy allowed the same.

tlcgrantham

Sorry but no I asked them

reefer37

thanks tlcgrantham for asking and answering my question 
shame but still on a cheap tarrif so not so bad.

Graham007

This is really a question for MSE because I do not understand how their feedback system works.
I got into this forum by selecting the Add/read feedback link shown at the bottom of MSE's Tariff Information page for People's Energy:

I see there are 32 votes contributing to the 4 star rating of this company, but cannot find any way of adding my vote. How do I do that?

tlcgrantham

You you can add or read feedback here but MSE feedback with 32 votes is based on a poll that appears towards the end of the MSE newsletter every 6 months.

anderson24

I signed up with People's Energy in February last year.

The switch went well and all seemed fine for the first 9 months with no issues.

On the 5th December last year, they emailed me to let me know that I had a credit balance of £123 on my account, and to inform me that they had launched their latest ‘winter one month up front tariff’ which is one of the cheapest on the market, and EVEN CHEAPER than my current tariff! The tariff would only be available for a limited time whilst wholesale energy prices were still low. As I had credit on my account, I could choose to go straight onto this tariff without paying the extra one-off payment. They would then reduce my monthly payments to pay back any remaining credit over the coming year. So, I signed up using the link contained in the email.

However, on the 6th December I received another email from them informing me that they had made a mistake, and a small number of customers, in a couple of parts of the country, who are on electric-only tariff (I'm electric-only) would be marginally more expensive. They went on to say that, and I quote... 'Depending on your usage your annual bill could increase by around £7-12. If you are OK with this small increase, you can still sign up with one of the best tariffs on the market, but we totally understand if you want to shop around. You can sign up using the link on our previous email, or by emailing'.
I sent an email confirming that I was ok with the small increase and I would still like to sign up for the new tariff.

On the 6th January I sent in my monthly meter reading as I had done every month since I signed up. Normally a bill was produced the day after I sent in my reading, but 5 days later, I still hadn't received a bill. So I emailed to let them know and asked for a bill to be produced. One week passed and I didn't hear anything, so I emailed again on the 18th January asking for a bill, and also asked

for the details (costs) of the new tariff I had signed up for when my current tariff expires in February.

On the 24th January (6 days later) I received a reply containing an apology, and a new bill attached to the email. They also said they had attached copy of the quote for the new tariff (but they hadn't). At the end of their email they said...

'If you would like us to change your tariff or discuss your options in more detail, please do not hesitate to get back in touch with us or if we do not hear from you we will automatically move you onto a variable tariff once your current fixed tariff ends.'

I emailed back, and confirmed (again) that I would like to go on the new fixed tariff, and asked AGAIN for full details of the unit rates for said tariff. Another week went by and no reply, so, I used their live chat facility, explained the situation, and was assured I would be moved onto the new fixed tariff on 10th February as I had requested.

On the 11th February I logged into my account to make sure I had been moved onto the new fixed tariff, but no, I had been moved onto their standard variable rate tariff. I emailed them yet again the same day (11th February). If they reply at all, it will take them at least a week. They are a complete shambles, I think my only viable option is to give up, and change supplier.

(I notice they haven't replied to any posts on this thread since 6th November.)

annieh2

I have been with them a year now. Really easy to send readings in and bill received same day and on the web site. contacted twice on phone with no problem and friendly staff. Switching to their latest contract at the moment which is coming up cheapest 5*

Moireach

People's Energy have been a shambles for me so far.

I initiated the switch on Jan 6th, received an email asking for final meter readings on the 23rd and did so that day. By Jan 27th they had taken a double payment (2 x £106). This was part of the deal so I didn't mind. However on Feb 3rd my existing provider took another payment of £105. This made it £420 paid out to Energy providers in the space of 30 days!

I gave them a bit of time but after nothing happened I emailed People's Energy on Feb 11th asking what was going on. They replied on Feb 14th saying my old supplier should have received the final meter reads from a 3rd party company like they had. I was confused by this because I had submitted my reads to PE directly myself on Jan 23rd.

Again I gave it some time but still nothing so I got in touch with my old supplier today (Feb 20th). They said they were waiting for the meter readings from my new supplier and couldn't do anything until they got them. I contacted People's Energy by email again today and this time got a quick but confusing response. Now they say yes they did receive a gas reading and this was sent to my old supplier but that that "a DC reading was not generated for electricity, the correct department has been contacted and it will be passed on to my old supplier. This can take up to 21 days once DC read has been generated."

I don't even know what "DC" stands for but this is a shambles. I initiated the switch 6 weeks ago and submitted my meter readings on their website 4 weeks ago the day I was asked for them. 6 weeks on I am now looking at being billed for another £210 in the next 10 days because of total and utter incompetence. I should add that there was no hint of an apology in either of the response I have had from PE.

NorthEast23

I have had a very similar experience and am finding dealing with PE frustrating, confusing and time consuming

wrangler21

They messed up my renewal and lost all knowledge of the deal I accepted, now only less than a week to end of deal and the promises they made lost so I'm switching, but prices meanwhile? Seems they have useless ICT and they admit it on chat, avoid this company if you have any sense and just hoping I recoupe my credit balance