Add your feedback on energy supplier People's Energy

fhannah

I’ve been with this supplier for a year or so. I’m very happy with the service. I submit monthly readings and the communication and online account facilities are great. I had some questions which have always been answered quickly by email. No complaints. They have a newsletter to update re: profit sharing and still on track for 2020, though I don’t know any more about this as a benefit, so wouldn’t switch just based on this.
Overall 4.5/5 from me!

mikejparks

PE don't respond to either email, contact us submission, direct message to CEO or Facebook.
Cheap but won't keep me on-board with their poor attitude.

slef2003

I have been with people's energy since September 2018. Meter readings are submitted on a monthly basis on my account with the bill being raised very shortly after. I am on the one-year fixed tariff and am very happy with the service to date.


I had an issue with the monthly bills, as I have severe arthritis in both knees and the electricity meter was located behind by fridge freezer in a small kitchen. It was an absolute pig to pull out the fridge freezer and snap a picture of the meter each time. I contacted people's energy and explained my situation and they responded by arranging for my meter to be moved to a more convenient position. I now am able to take a meter reading without moving the fridge freezer; they did not have to do this but this made me feel valued as a customer.


The biggest reason for me moving people's energy was there maximum differential in wages of 10 to 1. This does lead me to believe that they are ethical and I would much rather a company charged slightly more than the bottom rate, but provided a good service and more importantly, longevity. (I see that my previous electricity company eversmart have now gone by the wayside which does not surprise me at all)


I have no intention of moving companies at the present time as I am happy with the service provided to date. I do have to mention that the customer support staff I spoke to on the telephone could not have been more helpful with regard to my issue about reading the meter regularly. It really does make a change to talk to staff who appear genuinely keen to sort out an issue. The ones I spoke to were a credit to the company.

badmemory

badmemory wrote: »

I had always been with a Big 6 supplier but finally got brave enough (I think it was Feb) to move away. So glad I did. I really like that, in response to their email, I can put my monthly reading in, wait an hour, then see my full bill. So much better than having to wait days & remember - see my username!

Really shouldn't quote yourself! But several months on & still have no issues at all. I have never actually needed to contact them directly as everything has gone as it should so why bother. Still like that my bill is there within the hour. I've never actually checked the minutes/seconds but it has got to be way better than the several days with a big 6 supplier, which was frankly a pain in the neck. I was never sure whether to close my spreadsheet down or leave it open so that I remembered.



Yes folks I am that anal. Life is easier now. Read meters, enter meter readings on website. Go to "fuel" spreadsheet. Enter readings & make sure the calculations are OK. Take a break, make a brew, check the website & the only issue ever is the calorific value of the gas. To be honest with the pennies difference this makes on even my bill (I do like it warm) it is a total waste of space. Maybe on an industrial site it may have a point but for domestic use it is just another thing which MOST people do a yerwhat over. I've had some massive swings in mine from 38.3 to 39.7 & it rarely makes more than a couple of p difference.

irishesman

I’ve made the switch from Orbit as they were wacking up my monthly dd.
A question for you all. How long after signing up did you get account login details? All I’ve had so far in an email about confirming my dad is setup

martyp

irishesman wrote: »

A question for you all. How long after signing up did you get account login details? All I’ve had so far in an email about confirming my dad is setup

I just checked my email timeline from when I joined them over a year ago and it was as follows:

28th November - direct debit setup notification
4th December - welcome email
20th December - email requesting 1st meter readings containing a link to set up my online account as the preferred method of doing so.
I couldn't say for certain for your case though as they may be more busy or more efficient now being a fairly new company and making changes in their processes. It could be easier to give them a call or they have online chat now although I believe only work regular office hours.
Hope that might help a bit. It'll also be dependent of course on how smooth the switch process is.

oisleep

I've just registered to switch to them, but when I received the confirmation mail, the prices in the mail and related monthly direct debit were completely different to the amounts quoted in the MSE comparison page

It works out at around £150 more per year than I was lead to believe from the MSE (and U-switch) comparisons

Have mailed them to request the switch is cancelled - very misleading/poor

btr30

oisleep wrote: »

I've just registered to switch to them, but when I received the confirmation mail, the prices in the mail and related monthly direct debit were completely different to the amounts quoted in the MSE comparison page

It works out at around £150 more per year than I was lead to believe from the MSE (and U-switch) comparisons

Have mailed them to request the switch is cancelled - very misleading/poor

Did you select the correct tariff?
If you select the double advance DD, this has cheaper rates, which is what the comparison sites will have based your saving on. The other tariffs have different rates which would therefore increase monthly DDs.
I am currently moving from Orbit to People's Energy and all going smoothly

JustWilliam2

I was with People's Energy for about 6 months, but gave up as they appeared to be incapable of running an efficient service. This is confirmed if you read the CEO's Mission Statement where he explains his 'laid-back' approach to life.

spyderfly

Just wanted to add a post to say that having been with Peoples Energy for 1 full year, I have had no problems and would be happy to recommend them.